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Pulseway Logo
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Pulseway

Composite Score
7.5 /10
CX Score
7.5 /10
Category
Pulseway
7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details


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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

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Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

92 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 78

Remote Control

87

Real User Monitoring

82

Remote NOC, SOC, Helpdesk Integration

81

Mobile Device Management

81

Patch Management

80

Network Management

79

Support for IoT Devices

79

Discovery

78

Process Automation

77

Anti Malware Signature Detection

75

Endpoint Backup

71

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Implementation

86

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

81

Breadth of Features

80

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Customization

73

Availability and Quality of Training

73

Pulseway Reviews

Erik A.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Packed full of usefulness at a great price

Likeliness to Recommend

10 /10

What differentiates Pulseway from other similar products?

Pulseway creates value through it's wide array of features and useful tools while being priced well below many other competitors.

What is your favorite aspect of this product?

I love being able to create patch policies and remotely access machines under a single program. As the only IT support staff for our organization this has freed up my time and given me peace of mind.

What do you dislike most about this product?

I wish remote access worked in the web browser on ChromeOS.

What recommendations would you give to someone considering this product?

I recommend going with patch management plans as they free up a lot of your time and frustrations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jesse V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Easiest remote access I've ever used.

Likeliness to Recommend

8 /10

What differentiates Pulseway from other similar products?

The best thing about Pulseway is how quickly it is to roil out for a mass environment. Deploying against 50 computers isn't near as much as chore as you don't need to go to each individual computer, but instead use network discovery.

What is your favorite aspect of this product?

The network discovery feature is definitely in its own league.

What do you dislike most about this product?

When having more than one client, and implementing a task to perform a workflow, Pulseway's default option is All Systems instead of a separate scope with a "null" variant. If this is changed, I'd feel it would be a little bit more seamless

What recommendations would you give to someone considering this product?

Works better than the competition

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Scott S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Pulseway is a great product, one vendor to handle

Likeliness to Recommend

10 /10

What differentiates Pulseway from other similar products?

One stop shop for all management needs

What is your favorite aspect of this product?

Monitoring and remote control

What do you dislike most about this product?

Cost of product

What recommendations would you give to someone considering this product?

Try it and you will like it

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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