ProcessMaker

ProcessMaker Low-Code BPA Software

4.0 /10

5 Reviews Write a Review

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What is ProcessMaker Low-Code BPA Software?

Combine enterprise low-code development and industry-leading intelligent workflow automation.

Company Details

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ProcessMaker Low-Code BPA Software Ratings

Real user data aggregated to summarize the product performance and customer experience.

51 Likeliness to Recommend

39 Plan to Renew

51 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+13 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProcessMaker Low-Code BPA Software?

38% Negative

23% Neutral

39% Positive

Cons

Commodity Features
Vendor's Interest First
Less Effective Service

Feature Ratings

Average 60

Process Library

In-App Automated Workflows

BPMN Compliance

Permissions and Governance

Process Simulation

Process Workflow Designer

External Application Data Connectors

Low-Code Automation

Mobile Support

Real-time Process Analysis

Content Management

Vendor Capability Ratings

Average 64

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

ProcessMaker Low-Code BPA Software Reviews

José Antonio B.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Difficult to realize ROI

Likeliness to Recommend

3 /10

What differentiates ProcessMaker Low-Code BPA Software from other similar products?

Business can configure and own bpm rules, although this is not a differentiator, all BPM tools should offer this

What is your favorite aspect of this product?

That the platform lives in its own cloud and it can be easily shared with external stakeholders. In our case, we have automated process with vendors and other stakeholders and the managing of the process and the license is easy and straightforward.

What do you dislike most about this product?

Gui feels outdated (version 3.3.17), There are new versions, but cost doesn't justify the migration Overall cost (license/hosting) is now too high vs the value we are getting out of the platform

What recommendations would you give to someone considering this product?

Consider other solutions; in our case, we are migrating to leveraging more MS Power Platform: We already have an O365 license, so more and more, is difficult to justify and additional platform to automate, and report on processes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Commodity Features
Slower Product Innovation
Less Efficient Service

Josh S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly customizable, but buggy database.

Likeliness to Recommend

4 /10

What differentiates ProcessMaker Low-Code BPA Software from other similar products?

ProcessMaker allowed for highly customizable reports, but our internal IT department set up all our custom work-flow and reporting. Support was not helpful.

What is your favorite aspect of this product?

This software aided in bringing our company out of paper Purchase Orders and into digital paperwork.

What do you dislike most about this product?

Support would often release a new update without notice that would introduce bugs and break our workflow.

What recommendations would you give to someone considering this product?

I would advise that you give the software a trial run before committing to purchase.

Pros

Enables Productivity
Generous Negotitation
Transparent
Friendly Negotiation

Cons

Inhibits Innovation
Less Effective Service
Under Delivered

ProcessMaker Low-Code BPA Software

What is ProcessMaker Low-Code BPA Software?

Company Details

Need Assistance?

ProcessMaker Low-Code BPA Software Ratings

51 Likeliness to Recommend

39 Plan to Renew

51 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+13 Net Emotional Footprint

How much do users love ProcessMaker Low-Code BPA Software?

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Library A repository of documented processes which can be accessed for revision.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ProcessMaker Low-Code BPA Software Reviews

José Antonio B.

Difficult to realize ROI

Likeliness to Recommend

Pros

Cons

Josh S.

Highly customizable, but buggy database.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Process Library

In-App Automated Workflows

BPMN Compliance

Permissions and Governance

Process Simulation

Process Workflow Designer

External Application Data Connectors

Low-Code Automation

Mobile Support

Real-time Process Analysis

Content Management

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Vendor Support

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization