What is PrimePay?

Our people technology and service solutions help businesses, like you, manage people through exceptional services and technology. Because the less time you have to spend on tasks like payroll or taxes, the more time you have to do what you love.

Company Details


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PrimePay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrimePay.

87 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrimePay?

17% Negative
0% Neutral
83% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Regulatory Compliance

92

Benefits Administration

84

Contributions and Payment Tracking

83

Payroll Integration

83

Provider Management

82

User and Enrollment Management

80

Archiving and Reporting

77

Self Service Portal

72

Vendor Capability Ratings

Average 84

Availability and Quality of Training

100

Business Value Created

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Ease of Customization

83

Vendor Support

83

Breadth of Features

66

Usability and Intuitiveness

66

PrimePay Reviews

Cristina R.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Taking Automation to the Next Level

Likeliness to Recommend

9 /10

What differentiates PrimePay from other similar products?

The simplicity with which I can support the employees in reporting for management and anytime I need to support the individual with a problem is the best.

What is your favorite aspect of this product?

Automated implementation of retroactive changes. There is no need for any human interaction. Excellent client service. The user interface of SyncHR HCM is really pleasant. I really like the 'Myself' tab on the main page, which highlights all critical indicators for me.

What do you dislike most about this product?

The reports area was difficult to navigate. The database required a significant time for updates, sometimes even over 90 days, to ensure that data was appropriately reported in a timely manner.

What recommendations would you give to someone considering this product?

Employees have access to an easy-to-use HR software. It is simple to report working hours and seek leave apart. An excellent tool for summarizing all personnel benefits and easily referring to important paperwork.

Pros

  • Performance Enhancing
  • Unique Features
  • Caring
  • Respectful
  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Satisfactory App for Benefits Administration

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Jennifer S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A different product from the rest.

Likeliness to Recommend

9 /10

What differentiates PrimePay from other similar products?

From SyncHR we have improved our reports as well as our system of payments to employees both in special moments and in the payroll process.

What is your favorite aspect of this product?

SyncHR is a sensational software within the scope of Core HR, there are not many better than it, the product allows to execute different payrolls simultaneously during different periods of time, SyncHR offers a 180 ° change to the other products on the market, making the system more dynamic. HR at the same time that its data structure allows the accommodation of information both on the level and on the position of the person in the organizational plane.

What do you dislike most about this product?

The software presents problems with its technical support and when asking for information the answer tends to take a long time to arrive. The GL setup is a bit fiddly and tends to get cumbersome as you go along, the benefits also tend to be a bit difficult to setup. All this is due to the flaws that the software's own training system presents, since the instructions on how to implement it tend to be very deficient and unclear, which means that most of the time we are adrift and under our control. own account.

What recommendations would you give to someone considering this product?

In summary, it is a fairly robust software with functions and tools that stand out due to its magnificence, however, it cannot be executed by itself and if personnel are not adequately trained for its use, the software becomes one of the many. It is necessary to take into account that where the product will end up being applied is within your company, so its implementation and customization must be a fundamental priority of you so that the subsequent performance of SyncHR is indicated.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation