PrestaShop Customer Reviews 2024

PrestaShop

7.5 /10

What is PrestaShop?

PrestaShop is an efficient and innovative e-commerce solution with all the features you need to create an online store and grow your business.

Company Details

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Awards & Recognition

PrestaShop won the following awards in the B2C eCommerce category

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4 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience

2022

PrestaShop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on PrestaShop.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PrestaShop?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Trustworthy
Caring
Fair

Feature Ratings

Average 78

Order Management

Order Portal

Catalog Management

Payment Processing

Microsite Management

Content Localization

Reporting and Analytics

Content Management

Predictive Recommendations

Integrated Search

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

PrestaShop Reviews

Carolina S.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

It's an affordable tool that promotes engagement w

Likeliness to Recommend

9 /10

What differentiates PrestaShop from other similar products?

The power of engagement with potential and former clients

What is your favorite aspect of this product?

It's SEO optimisation is the key of success in many cases

What do you dislike most about this product?

Dashboard not very appealing or intuitive

What recommendations would you give to someone considering this product?

Give it a try because your business will get a boost and the basic settings are easy to configure so very soon you can start releasing your products/services and see the results.

Pros

Reliable
Performance Enhancing
Unique Features
Efficient Service

Francisco M.

Role: Sales Marketing
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Pricey to customize

Likeliness to Recommend

8 /10

What differentiates PrestaShop from other similar products?

It is a good solution to have in your own server

What is your favorite aspect of this product?

Robust develop

What do you dislike most about this product?

It is hard to customize, and it haven't a low cost plugins catalog

What recommendations would you give to someone considering this product?

If you want a Predevelop CMS it is the option, but if you want a lot of costumization not.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Less Effective Service
Less Generous

Ramon J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

The best tool for online stores.

Likeliness to Recommend

10 /10

What differentiates PrestaShop from other similar products?

Prestashop facilitates the creation of dedicated stores where we have absolute control of what happens, we can adapt everything according to our needs, it is a holistic solution for companies that connect with customers from the beginning to the sale

What is your favorite aspect of this product?

It is a solid CRM tool for customer management, product catalogs, complete customization as it is open source you can touch everything you want, a large number of free and paid modules to add specific functions, allows a clear and well Workflow structured with customer management and emails.

What do you dislike most about this product?

some core modules are not free, trouble scaling.

What recommendations would you give to someone considering this product?

It is ideal for people who have a minimum of technical and coding knowledge, also for new businesses or startups that are going to start in e-commerce and do not have a large number of products.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

PrestaShop

What is PrestaShop?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

PrestaShop Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love PrestaShop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

PrestaShop Reviews

Carolina S.

It's an affordable tool that promotes engagement w

Likeliness to Recommend

Pros

Francisco M.

Pricey to customize

Likeliness to Recommend

Pros

Cons

Ramon J.

The best tool for online stores.

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Order Portal

Catalog Management

Payment Processing

Microsite Management

Content Localization

Reporting and Analytics

Content Management

Predictive Recommendations

Integrated Search

Retargeting Capabilities

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness