Pipedrive Customer Reviews 2026 | Customer Relationship Management

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Pipedrive

Composite Score

8.8 /10

CX Score

9.0 /10

246 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

2 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 9.0

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.9

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Robert J.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Simply Awesome Most Helpful and Awesome CRM tool!

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Awesome CRM Platform and Easy to Use!!!

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. Notwithstanding, what I like the most is the advancement that describes it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this apparatus without limit.

What do you dislike most about this product?

Eventually, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all of the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

Large numbers of the current CRMs that I have attempted from the beginning of time were so powerful, complete and yet muddled to comprehend that they couldn't be designed. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Paul H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Lots of functionality and rich features.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Rich features and excellent user interface.

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. However, what I like the most is the advancement that portrays it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this device without limit.

What do you dislike most about this product?

Sooner or later, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

A considerable lot of the current CRMs that I have attempted from the beginning of time were so hearty, complete and yet convoluted to comprehend that they couldn't be arranged. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Wonderful Customer Services and Easy to use!!!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Pipedrive Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Pipedrive Reviews

Robert J.

Simply Awesome Most Helpful and Awesome CRM tool!

Likeliness to Recommend

Pros

Paul H.

Lots of functionality and rich features.

Likeliness to Recommend

Pros

Wonderful Customer Services and Easy to use!!!

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement