In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Anthony M.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Good, intuitive starter CRM/Sales mgmt tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is an intuitive platform with an easy to understand UI that is good for a small company initiating is sales and support activities. Through its marketplace, there are many apps that can be integrated to provide broader functionality. The vendor ecosystem is very robust, which means there are a wide range of options available to enable the functionality your org may need/require.
What is your favorite aspect of this product?
Simple UI that's easy to navigate.
What do you dislike most about this product?
A number of the integrations do not work seamlessly, making for a less than preferred experience. Specifically, the phone integration with OpenPhone did not work at all with a very clunky mechanism to try to set it up. Support documentation is limited and not very helpful.
What recommendations would you give to someone considering this product?
Pipedrive is a good starter platform, however, if you want more robust capabilities, theoretically you can get them from a more robust plan and the marketplace, however, it still has some room to improve to provide a more savvy UX. As you scale, and look for a more integrated platform, it may make sense to consider other alternatives that provide better UX and integration capabilities.
Pros
- Respectful
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2023
Good software basic neads
Likeliness to Recommend
Pros
- Caring
- Respectful
- Reliable
- Performance Enhancing
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Lokesh D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Pipedrive CRM: A Sales Boosting Tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive stands apart from other CRM tools because it prioritises the needs of salespeople. It's user-friendly enough for novices thanks to its straightforward layout. Pipedrive, on the other hand, isn't as feature-rich as competitors like Salesforce.
What is your favorite aspect of this product?
My sales team and I have found Pipedrive to be a fantastic CRM platform that has really facilitated the simplification and acceleration of our sales operations. I appreciate how the system was conceived with the sales team in mind, making it simple for us to learn and implement. The ability to see our deals and tasks in a pipeline format is a huge time saver.
What do you dislike most about this product?
Pipedrive's limited capabilities in comparison to other CRM software is a drawback. The lack of a telephone system and the mediocre quality of its email integration are two such issues. Also, it can be difficult to develop custom reports due to the reporting and analytics tools' inherent constraints.
What recommendations would you give to someone considering this product?
Pipedrive is ideal for companies of all sizes with straightforward sales procedures. More sophisticated customer relationship management systems, such as Salesforce or Hubspot, are worth investigating for organisations with larger sales teams or more intricate sales processes. When it comes to customer relationship management software, Pipedrive is without peer.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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