Pega Platform
7.9 /10

What is Pega Platform?

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

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Awards & Recognition

Pega Platform won the following awards in the Robotic Process Automation - Enterprise category

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Pega Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Platform.

85 Likeliness to Recommend

1
Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Platform?

3% Negative
7% Neutral
90% Positive

Pros

  • Security Protects
  • Enables Productivity
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Code-Free Programming

84

Central Deployment

82

Action Logging

82

Real-Time Debugging

82

Role-Based Access

82

Sentiment Analysis

80

Performance Monitoring

80

Exception Handling

78

User Libraries

78

Automation Apps

78

Optical Character Recognition

78

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

82

Quality of Features

81

Ease of Customization

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Business Value Created

80

Ease of Implementation

79

Ease of IT Administration

79

Vendor Support

78

Breadth of Features

76

Availability and Quality of Training

73

Pega Platform Reviews

Dhenn E.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy to use but a bit slow compare to others.

Likeliness to Recommend

7 /10

What differentiates Pega Platform from other similar products?

Centralization

What is your favorite aspect of this product?

Nothing more

What do you dislike most about this product?

Slowness of the development studio

What recommendations would you give to someone considering this product?

Go use it

Pros

  • Transparent
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Rahul G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Excellent RPA product

Likeliness to Recommend

10 /10

What differentiates Pega Platform from other similar products?

Pega Openspan has separate libraries for Pega application integration like workbasket features which are not available in any other RPA product.

What is your favorite aspect of this product?

Pega Openspan plugin is available for Visual Studio and the developer can enjoy IDE features.

What do you dislike most about this product?

Pega can release more activity libraries to reduce the development time.

What recommendations would you give to someone considering this product?

It is a good RPA product with great integration with the Pega platform.

Pros

  • Efficient Service
  • Caring
  • Saves Time
  • Respectful

Katheryne Melissa J.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

In the most robust marketing

Likeliness to Recommend

9 /10

What differentiates Pega Platform from other similar products?

I have a product that our organization has loved and we are beginning to implement in different departments of the same, it is distinguished from the others because it allows us to place a modern system on an already obsolete system so that our customer service manager has support to when managing the necessary data with our current clients.

What is your favorite aspect of this product?

The business process management engine that this product has allows the specification of different business rules regardless of their form to be able to visually understand the flow of a process without the need for extensive knowledge in the area also provides a sufficiently solid list of use cases of the website in order to learn how to interact with the platform and which states are necessary to overcome for the growth of the organization.

What do you dislike most about this product?

Although there are few negative things about this product, it continues to incur different failures and some are not taken into account in the updates that have been made, for example, the product tends to be slow, it has remained slow and apparently continue to slow sometimes is not a problem however with the passage of time and taking into account large jobs they tend to be quite tiring to use this product.

What recommendations would you give to someone considering this product?

Depending on the type of company, this product can be useful to a greater or lesser extent, it can be easily recommended if in your organization you need to go beyond simple marketing automation and want to start with the integration of marketing in all internal processes since In this way, marketing is seen as a tool that escapes from advertising and begins to provide experiences for our customers.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Reliable

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