What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details


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Awards & Recognition

Paylocity won the following awards in the Benefits Administration category

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Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Reliable
  • Trustworthy

Feature Ratings

Average 79

Regulatory Compliance

83

Self Service Portal

81

Benefits Administration

80

Payroll Integration

80

Contributions and Payment Tracking

78

User and Enrollment Management

77

Archiving and Reporting

77

Provider Management

76

Claims Management

75

Vendor Capability Ratings

Average 75

Breadth of Features

79

Business Value Created

77

Quality of Features

77

Product Strategy and Rate of Improvement

77

Usability and Intuitiveness

76

Ease of IT Administration

75

Ease of Implementation

74

Vendor Support

73

Ease of Data Integration

73

Availability and Quality of Training

72

Ease of Customization

71

Paylocity Reviews

Jyoti K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Customer service is quick to respond.

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

I know that customer service is often a problem with salary companies, but Paylocity does a good job. The account manager is what makes the difference. It's not a call center; I can write someone instead. Because of this connection, it works best for complicated groups that need to keep going. Our rep knows about our strange shift differences and doesn't need me to explain them every time.

What is your favorite aspect of this product?

"Pekit" is a Paylocity school knowledge instructional tool that I like. The library can be searched, and it normally has the answer I need with screenshots. I also like that we can browse together. Helpdesk can look at my screen and tell me what to click on. You can also get help through chat pretty quickly for simple issues. Another thing I like is that they check on tickets to make sure the problem is fixed.

What do you dislike most about this product?

My specialized rep changes every once in a while because they leave, and I have to train the new person again. Response times may take longer at the end of the year when everyone is worried about their W2s.

What recommendations would you give to someone considering this product?

Getting to know your account manager is important. The support is great when you have that link. It's a big improvement over other big vendors where help tickets just disappear.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Devanshi J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Community features are one of a kind.

Likeliness to Recommend

7 /10

What differentiates Paylocity from other similar products?

The fundamental distinction between Paylocity and other companies is that Paylocity strives to connect employees, not just pay them. Paylocity features a "community" function that is like an inside Facebook, while other systems are cold and transactional. It fosters culture, thus it's excellent for firms with remote staff. People may send shout-outs and share news, which makes the software feel like more than simply a digital filing cabinet.

What is your favorite aspect of this product?

I truly like the tools for peer recognition. It's quite straightforward and public to send a coworker a "impression" for doing a good job. It makes people feel better. I also like that I can make videos. Our CEO sends out a video update every week through the platform, and it works well on smartphones. The layout makes sense right away. It only takes one click to get from the social feed to my pay stub. I particularly like the survey function because it helps us rapidly check how employees are feeling.

What do you dislike most about this product?

If you don't know what to share, the social stream can get messy sometimes. By default, the notification settings for the community features can be a little too pushy, sending you an email for every little thing you do until you turn them off.

What recommendations would you give to someone considering this product?

If you're having trouble with culture in a mixed society, this is the tool for you. It connects HR software with social engagement. It makes logging in a little bit entertaining.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Cons

  • Vendor's Interest First
  • Slower Product Innovation

Melissa S.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Very intuative

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

Good customer service and easy to use platforms

What is your favorite aspect of this product?

With other larger payroll/HRIS companies we felt like a small fish in a big pond. Paylocity treats us like we are one of their most important customers.

What do you dislike most about this product?

The Performance Review area

What recommendations would you give to someone considering this product?

for a small to mid size company I would recommend Paylocity

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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