Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
8.4 /10
CX Score
8.5 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative
4% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Direct Deposit

88

Time and Attendance

87

Compensation Management

87

Benefits Calculation

85

HR Systems Interface

85

Tax Form Preparation

85

Taxation Deduction

84

Vacation and Leave Management

84

Payroll Administration

82

Retirement Plan Tracking

80

Third Party System Integration

79

Vendor Capability Ratings

Average 81

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Business Value Created

82

Quality of Features

82

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

Paycom Reviews

Ibukunoluwa A.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to Use

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

I can’t really say

What is your favorite aspect of this product?

Easy sorting and payment

What do you dislike most about this product?

No feature I can mention

What recommendations would you give to someone considering this product?

Good recommendations

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Saves Time

Sara C.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Intuitive payroll solution

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom is used for expense management as well as other HR tasks such as recruiting, payroll, and performance management. We switched from a competitor to Paycom and found the software to be more intuitive and user-friendly than the one we had previously.

What is your favorite aspect of this product?

The team was extremely knowledgeable, performed the majority of the construction work, and made the entire process feel very smooth. We love that it's an all-in-one system because it eliminates so much error, makes our jobs a lot easier, and gives employees a lot of data ownership. After all, they know their data best! It's a hit with our employees and managers. They can easily approve things using their phones.

What do you dislike most about this product?

The registration process was lengthy and time-consuming. This could take a little longer or a little shorter depending on the organization and employees' comfort level with various technologies. It took me a little less than an hour to sign up.

What recommendations would you give to someone considering this product?

Paycom is a great fit for all of your HR and payroll needs. Benefits changes are seamlessly transferred to payroll, requiring only one entry rather than two, which can lead to data entry errors. Paycom allows you to focus on more important issues rather than shuffling paper, which is a huge benefit. It assists us in lowering our paper costs, allowing our company to be more environmentally friendly.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Annette B.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Solid, easy, and accurate platform

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom serves as my left hand, assisting me in ensuring that all of our benefits, performance management, training and development, and compliance needs are met. Everyone in the company uses Paycom for time management and payroll processing. DRG workers can also use Paycom to gather data for reports and analytics. Paycom helps with the organization's day-to-day operations and bridges communication gaps.

What is your favorite aspect of this product?

We've made a significant shift in compliance, allowing us to make and hold our employees far more accountable for their own timesheets, as well as removing manager responsibilities for making adjustments to individual timesheets. Paycom has been a fantastic development for our company, and our employees have embraced it as well. Paycom has exceeded our high standards for excellent customer service.

What do you dislike most about this product?

I wish there was a way to upload a document directly to an employee's profile rather than needing to create a document type first with the documents and management tool. Their support team is always on the phone with other customers. It would be ideal to be able to collaborate with the expert who is most familiar with our system.

What recommendations would you give to someone considering this product?

Paycom is a great fit for all of your HR and payroll needs. Benefits changes are smoothly communicated to payroll, requiring only one entry rather than two, which might lead to data entry errors. Everything is managed electronically, all employees must have an email address and access to a computer or other electronic device e.g. computer, tablet, smartphone.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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