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Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

84

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

81

Vendor Capability Ratings

Average 83

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Tamar R.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Most reliable tool doing all the payments

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom offers excellent and efficient payroll processing, rewards management, performance management, and recruitment management for our organization. It accomplishes a lot for us and meets our requirements. Human errors do happen, and having a product like Paycom can help us avoid them a lot more.

What is your favorite aspect of this product?

Paycom is used for spending management as well as other HR duties like recruiting, payroll, and performance management. We migrated from our old working tool to Paycom and found the software to be more intuitive and user-friendly than our former provider. Excellent client service is provided to us. Any time we have a query or an issue, we receive a prompt response.

What do you dislike most about this product?

It took more time to use the tool because everything needed to know was there before, which is actually a time-consuming and irritating process, but the videos and other materials Paycom offered to share with employees made this easier.

What recommendations would you give to someone considering this product?

I believe our mandated reporting has gone considerably more smoothly as a result of the information we were able to enter directly into the system. We have a dedicated customer service representative. Paycom assists us in customizing the system to meet our requirements. Open enrollment and performance reviews are quite simple to utilize. This is something I suggest to everyone.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Margaret T.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use and accurate payroll software

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

We're nearing the end of our position management installation. We achieved our objectives by implementing a good evaluation-based compensation approach that Paycom fully automates.

What is your favorite aspect of this product?

We migrated to Paycom and found the program to be more straightforward and user-friendly than the one we had previously. Paycom is incredibly easy to use. There is no requirement for training. On the first day, new staff may jump right in and start using it. It also centralizes practically all HR activities, such as timecards, time off, insurance enrollment, payroll, performance reviews, and training checklists.

What do you dislike most about this product?

They don't comprehend the fundamentals of payroll. When I inquired about a tax situation and why it wasn't proper, our CSS informed me that employees pay tax where they live, not where they work, which is plainly erroneous and Payroll 101.

What recommendations would you give to someone considering this product?

Paycom is a safe and secure payroll, HR, and financial management system. We have a better understanding of our payroll allocations, how to track where money is spent, and how our employees use the perks we provide. We're currently attempting to resolve some payroll difficulties. BETI, and it's still not very useful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Kate S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Robust platform with great customer service

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Customer care is outstanding. Paycom has never failed to solve a problem for me. Paycom manages the complete employee life cycle, and I can view employee files from anywhere. They also provide employees with a user-friendly app that allows them to access all of their information. Management of positions and yearly salary.

What is your favorite aspect of this product?

Paycom takes care of the majority of our HR software needs. Everything from recruiting to payroll to benefits information is handled through it. Paycom is far more capable than our old system, and our staff has found it to be more user-friendly. Paycom is used for spending management as well as other HR duties like recruiting, payroll, and performance management.

What do you dislike most about this product?

In Paycom, there really is no direct access to any other teams. Returns on direct deposits are a serious problem. Paycom sometimes doesn't notify you when direct deposits are returned, so we've had to start having our accounting team double-check our bank account to ensure we don't miss paying employees.

What recommendations would you give to someone considering this product?

I have spoken with friends in other businesses who have used "less expensive" payroll providers, and their experiences do not sound as smooth and enjoyable as ours with Paycom. Paycom delivers outstanding and efficient payroll processing, benefits administration, performance monitoring, and application tracking management for my organization.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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