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Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

8.1 /10

65 Reviews Write a Review

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What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2 Top Rated Capabilities

7 Top Rated Features

2025

3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 86

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Dialer Integration

Omnichannel Campaign Management

Pipeline Management

Internal Sales Collaboration

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Also Featured in...

Sales Enablement

Score 8.0

View Outreach in this category (opens in a new tab)

Outreach Reviews

Ali A.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

A great platform to use

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

It is quite easy to work with and the features are few which means no cluttered functions. Moreover, it is economic to buy and doesn’t give burden users with a huge budget.

What is your favorite aspect of this product?

If you want scalability and a premium approach to business then, outreach is the best tool for sales. There are multiple ways to make it more productive and valuable in many ways. Additionally, when it comes to personalization and scalability then, this is the one that can assure you of this. So, you will love the instant integrated and outrageous support by the users. Many users find it difficult to process the how-to guides but the developers have offered their working plan in easy-to-understand language.

What do you dislike most about this product?

Concern about the customer service, the support is negligible and therefore, you have to tackle all the issues by yourself. Furthermore, the billing options are not available and if available then, these features are not in good working mode. Thus, it is not good for big establishments where they have to process a large number of data.

What recommendations would you give to someone considering this product?

Yes, it is one of the most suggested tools for all, and everyone should try it once due to the simplicity of actions.

Pros

Performance Enhancing
Trustworthy
Caring
Altruistic

Kaitlyn G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Outreach, Outlast, Outplay!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Being able to track prospect engagement while also monitoring your team/peers activity.

What is your favorite aspect of this product?

I love the organization of priority of my tasks, and being able to sequence prospects in customized email sequences or adding in custom templates/snippets. I also love being able to track how many times my emails have been opened and I treat those as warm leads.

What do you dislike most about this product?

Nothing. Seamlessly integrates with Salesforce, GMail, and Linkedin. Great product!

What recommendations would you give to someone considering this product?

Outreach is a must have for any tech/sales organization in today's world.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Micah P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Save time find prospects! Act like 10 people!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

The back end support, integrations, and ability to track activity set Outreach above the rest. There are a lot of automation or "Sequencing" companies, but none better than outreach. From setting rules to creating quick responses, it is hands down the best.

What is your favorite aspect of this product?

Outreach everywhere as a plug in is phenomenal. I can be emailing, searching on LinkedIn or diving through new databases for prospects. If I have an email and phone number I can send quality touches to set meetings.

What do you dislike most about this product?

At times you can get backlogged with tasks. Normal when putting so many people through a new campaign.

What recommendations would you give to someone considering this product?

Get a data scrubbing tool, integrate with your email, listen to recorded calls, and track experiments. When you find something that is working dig in deep!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Ali A.

A great platform to use

Likeliness to Recommend

Pros

Kaitlyn G.

Outreach, Outlast, Outplay!

Likeliness to Recommend

Pros

Micah P.

Save time find prospects! Act like 10 people!

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

Call Management

Sales Analytics

CRM Integration

Dialer Integration

Omnichannel Campaign Management

Pipeline Management

Internal Sales Collaboration

Next-Best-Action Recommendations

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support