What is Oracle Support?
Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Support?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Policy Management
Sales Management
Revenue Management
Network Management
Project Management
Operations Management
Work Order Management
Analytics and Reporting
Service Management
Customer Relationship Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Oracle Support Reviews
Jackson W.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Fantastic Product
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
Oracle Support offers all solutions to any business challenge and gives the right direction of problem solving.
What is your favorite aspect of this product?
This is one of the most effective tool that we rely on when we face any challenge. It offers possible solution and the right channel to go through to avoid any risk occurrence.
What do you dislike most about this product?
Oracle Support has been great with great support to our technical team.
What recommendations would you give to someone considering this product?
Business programs to run well and use the right channels and curb any risk I recommend the use of Oracle Support.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Kimberly B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2021
Fantastic support platform
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
This is great product I have come across that effectively offers support to any enterprise for better achievement.
What is your favorite aspect of this product?
I like this product since it has been helping us in getting clear marketing channels that we use to reach bigger market. It offers support to all our systems to function effectively in management of our enterprise.
What do you dislike most about this product?
I have nothing to dislike from the functionality of this great tool.
What recommendations would you give to someone considering this product?
Oracle Support is great and I highly recommend its use in any business enterprise that aspires to grow faster.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Christopher G.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Oracle Support for all business enterprises
Likeliness to Recommend
What differentiates Oracle Support from other similar products?
Oracle Support is the best product for ensuring there is smooth running of all business processes.
What is your favorite aspect of this product?
I like the fact this product can easily give support to any challenge in any organization. It give on time solutions that are very effective.
What do you dislike most about this product?
I have nothing to dislike from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for effective business support.
Pros
- Continually Improving Product
- Enables Productivity
- Client's Interest First
- Friendly Negotiation
Please tell us why you think this review should be flagged.
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