Oracle Support Logo
Oracle Support Logo
Oracle

Oracle Support

7.8 /10
Category
Oracle Support
7.8 /10

What is Oracle Support?

Oracle Support can provide exactly the support coverage you need for your business success. Whether your Oracle environment is on-premises, in the cloud, or a hybrid cloud, we provide end-to-end support and guidance—when, how, and where you need it.

Company Details


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Oracle Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Support.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Support?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Product Management

93

Policy Management

91

Sales Management

88

Revenue Management

87

Network Management

87

Project Management

86

Operations Management

86

Work Order Management

84

Analytics and Reporting

82

Service Management

81

Customer Relationship Management

80

Vendor Capability Ratings

Average 90

Usability and Intuitiveness

95

Ease of Implementation

93

Availability and Quality of Training

92

Breadth of Features

91

Business Value Created

91

Vendor Support

91

Ease of IT Administration

90

Ease of Customization

89

Ease of Data Integration

88

Product Strategy and Rate of Improvement

87

Quality of Features

86

Oracle Support Reviews

Jackson W.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

Oracle Support offers all solutions to any business challenge and gives the right direction of problem solving.

What is your favorite aspect of this product?

This is one of the most effective tool that we rely on when we face any challenge. It offers possible solution and the right channel to go through to avoid any risk occurrence.

What do you dislike most about this product?

Oracle Support has been great with great support to our technical team.

What recommendations would you give to someone considering this product?

Business programs to run well and use the right channels and curb any risk I recommend the use of Oracle Support.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Kimberly B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2021

Fantastic support platform

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

This is great product I have come across that effectively offers support to any enterprise for better achievement.

What is your favorite aspect of this product?

I like this product since it has been helping us in getting clear marketing channels that we use to reach bigger market. It offers support to all our systems to function effectively in management of our enterprise.

What do you dislike most about this product?

I have nothing to dislike from the functionality of this great tool.

What recommendations would you give to someone considering this product?

Oracle Support is great and I highly recommend its use in any business enterprise that aspires to grow faster.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Christopher G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Oracle Support for all business enterprises

Likeliness to Recommend

9 /10

What differentiates Oracle Support from other similar products?

Oracle Support is the best product for ensuring there is smooth running of all business processes.

What is your favorite aspect of this product?

I like the fact this product can easily give support to any challenge in any organization. It give on time solutions that are very effective.

What do you dislike most about this product?

I have nothing to dislike from this great product.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any organization for effective business support.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Client's Interest First
  • Friendly Negotiation