What is Open Water?
Provide your audience with an intuitive and engaging virtual conference experience through OpenWater. Our enterprise grade virtual conference platform offers high quality broadcasts at scale. We are a proven partner and support team that has enabled associations to flawlessly go virtual.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Open Water?
Pros
- Trustworthy
- Respectful
- Continually Improving Product
- Client Friendly Policies
Cons
- Under Delivered
- Charges for Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Exhibitor or Vendor Environment
Customer Support
Registration Process/Integration
Metric and Reporting
Networking Facilitation
Attendee Engagement
Whitelabeling
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Open Water Reviews
Ariel T.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Apr 2023
Easy to use, but a bit pricey with an API
Likeliness to Recommend
What differentiates Open Water from other similar products?
Originally the project manager we were assigned to but then when they were promoted the service seemed to go down with less communication.
What is your favorite aspect of this product?
Integrating the API we needed.
What do you dislike most about this product?
Less communication as OpenWater has grown.
What recommendations would you give to someone considering this product?
Make sure you and your project manager are on the same page from the beginning.
Pros
- Caring
- Saves Time
- Respectful
Cons
- Less Efficient Service
- Less Effective Service
Laurie B.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Apr 2023
Nominating good; voting, reporting fall short
Likeliness to Recommend
What differentiates Open Water from other similar products?
Customer service is great. They do nominations well. The integrations work as intended.
What is your favorite aspect of this product?
The integration with our membership software worked well.
What do you dislike most about this product?
The customization of our program made voting and reporting difficult for OpenWater to address. It ended up costing us more time than saving time and the annual fees to support the customizations were unsustainable for our association.
What recommendations would you give to someone considering this product?
This is a good product for routine nomination and selection processes. If you require customization, OpenWater works to meet that need, but too much customization and the output doesn't save time; it only increases the manual processes you may have to do.
Pros
- Respectful
- Caring
- Trustworthy
- Altruistic
Cons
- Less Productive
- Wastes Time
- Less Performance Enhancing
Raul B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
We were able to boost our social networks
Likeliness to Recommend
What differentiates Open Water from other similar products?
We are using this platform to boost the company's social networks and to attract new followers and future customers. It has interesting tools that are easy to use and understand, such as the creation of contests, sweepstakes and post designs with templates that are very easy to use and customize. It also has tools to customize social networks and give them a different experience to our customers.
What is your favorite aspect of this product?
It contains a wide variety of options to promote the company's social networks, such as the diversity of contests, among which we have the photo, hashtag, trivia, etc., in order to attract new customers and create loyalty in those we already have. It also has multiple tools to customize social networks, such as the creation of a tab to attract Facebook followers to Instagram and vice versa.
What do you dislike most about this product?
The templates for creating post, are very limited and although it allows us to customize them, it contains a watermark that I would not want. It has metrics that although they are easy to understand, I would like to expand the information to know the scope of each contest and guidelines to improve. Its design is very friendly, but I would like it to be a little more modern, sometimes I feel like I'm working in an old program.
What recommendations would you give to someone considering this product?
OpenWater helps us manage online events and competitions that run from start to finish on the OpenWater platform, a platform that participants and judges can access to do so. Previously we had different applications or humans to organize these events. You can also track past events and awards, which makes it easier to plan those events. OpenWater is ideal for digital campaigns and rewards programs that can be managed end-to-end on a single platform. It is easy to use and host these events on the OpenWater platform, and it is also easy to track historical events hosted on the platform. Reporting and analytics provide deep insights to optimize
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Caring