What is OnBase?
OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love OnBase?
Pros
- Performance Enhancing
- Security Protects
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
ECM Document Management
Metadata Management
Capture Channels
Ediscovery Audit Trail
Collaboration
Workflow Process Automation
Search
Access Permissions Management
Mobile
File Conversion
File Approvals Esignatures
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Approval for Ad-hoc Task
Document Viewer
OnBase Dark Mode
OnBase. One platform, unlimited potential.
OnBase Reviews
Kyle S.
- Role: C-Level
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2020
Unlimited possiblities for innovation
Likeliness to Recommend
What differentiates OnBase from other similar products?
Their product team is constantly innovating the product and it gives your company to accomplish an unlimited amount of business process automations.
What is your favorite aspect of this product?
The configurability and the ability to integrate with external systems. They have created a platform that gives you unlimited possibilities in how you integrate it and create new innovative solutions.
What do you dislike most about this product?
The infrastructure setup and the upgrade process. We have 20+ servers that have to be continually monitored and maintained which makes finding a problem really difficult. Also, upgrades are complete nightmares because there are so many modules that have to be updated and tested.
What recommendations would you give to someone considering this product?
Start small with your solution while you understand what it is actually capable of. It is really easy to jump in and overcomplicate your solution which will be difficult to undo later down the road when your solution is much larger.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Vendor's Interest First
- Less Generous
Timothy O.
- Role: C-Level
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Sep 2020
Great value for the spend
Likeliness to Recommend
What differentiates OnBase from other similar products?
The ease of use and ability to integrate with all other line of business systems using App enabler. Cutiing, Leading edge technology and company.
What is your favorite aspect of this product?
App Enabler and the mobile components and workflow/workview and its integration with GIS
What do you dislike most about this product?
Nothing to report
What recommendations would you give to someone considering this product?
Go for it. Think about the big picture and not just a single solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dean J.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2020
One platform to do it all, Hyland helps us all win
Likeliness to Recommend
What differentiates OnBase from other similar products?
Easy of use and the ability to adapt to multiple industries with one product all tied together. The community gives everyone a voice and the ability to voice their opinions and drive new features/functionality. Hyland's yearly conference brings everyone together to learn about new features and products about the platform coming to market, training, testing and networking with others to see how you might have a new use case to bring back to your office.
What is your favorite aspect of this product?
Complete ability to customize. There is a way to do what you need for your industry to improve efficiencies in all your business units.
What do you dislike most about this product?
Simple item really, moving projects from Test/QA to Production.
What recommendations would you give to someone considering this product?
Go see or visit virtually another like industry. Paper and videos only go so far, once you see it and how it really works and provides ease of use, you will make the right decision and go with Hyland.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
