What is ON24?
The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ON24?
Pros
- Client Friendly Policies
- Efficient Service
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Metric and Reporting
Vendor e-Commerce
Customer Support
Attendee Engagement
Whitelabeling
Registration Process/Integration
Branding and Visual Customization
Social Media Channel Integration Outbound
Exhibitor or Vendor Environment
Gamification
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
ON24 Reviews
Camille R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Customizable and professional-looking tool
Likeliness to Recommend
What differentiates ON24 from other similar products?
Overall there are many benefits from a customization, branding and engagement standpoint from other tools we have used. The tool has many more options for feature customizations and allows for more engagement.
What is your favorite aspect of this product?
I enjoy the cloning features so that I do not have to set up everything from scratch all the time.
What do you dislike most about this product?
I do not like the export capabilities. Sometimes we would like to use our webcasts on Youtube or other sources, and exporting of videos is a lengthy process, and the quality of the export is not good. I wish they could export the slides and media better together. I also struggle in the reporting area sometimes.
What recommendations would you give to someone considering this product?
Determine your must-haves for integrations, etc.
Pros
- Respectful
- Helps Innovate
- Enables Productivity
- Unique Features
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2021
Great Webinar well spent!!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2021
Easy To Use-Would Recommend
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring