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Omninet

OMNITRACKER

Composite Score

7.4 /10

CX Score

7.8 /10

105 Reviews Write a Review

Claim Software

What is OMNITRACKER?

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Company Details

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Awards & Recognition

OMNITRACKER won the following awards in the IT Service Management - Enterprise category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

Service Experience

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

Service Experience
Contract Negotiation

2024

3 Top Rated Capabilities

0 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

OMNITRACKER Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OMNITRACKER.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OMNITRACKER?

0% Negative

6% Neutral

94% Positive

Pros

Respectful
Effective Service
Trustworthy
Fair

Feature Ratings

Average 74

Systems Management Integration

Technician Administration

Business Application Integration

Service Catalog

Multi-Site Functionality

Integration With IT Tools

Multi Device Capability

End User Support Solutions

End User Self Serve

Integrated Knowledge Management

Reporting

Vendor Capability Ratings

Average 79

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

OMNITRACKER Reviews

VEDURUPARTHI S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Awesome product

Likeliness to Recommend

10 /10

What differentiates OMNITRACKER from other similar products?

It makes much difference in interface . It is awesome and easy

What is your favorite aspect of this product?

Ui and ux of this site

What do you dislike most about this product?

Nothing

What recommendations would you give to someone considering this product?

I think it may increase the productivity and publicity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Priti S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Strong customization without heavy coding.

Likeliness to Recommend

10 /10

What differentiates OMNITRACKER from other similar products?

I can track incidents, service request, changes and assets in one place and adjust things as requirement change. It doesn't feel restrictive or overcomplicated even when handing complex processes.

What is your favorite aspect of this product?

I loke how easily i can customize workflows, forms and fields to match our real support processes. It helps a lot in day to day work because i don't have to adjust my way of working just to fit the tools.

What do you dislike most about this product?

The interface feels a bit outdated compared to some newer ITSM tools and basic changes sometimes require admin involvement. For small teams or quick deployment this learning curve can be a bit frustrating.

What recommendations would you give to someone considering this product?

If you are considering OMNITRACKER so be prepared to invest time in setup and training. Define your processes clearly start with core ITSM features and then expand. It's great choice if you value flexibility and long term control over quick out of the box simplicity.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Shubham J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates OMNITRACKER from other similar products?

Good for Company service oriented

What is your favorite aspect of this product?

Easy to administartor

What do you dislike most about this product?

Little coplex for not it user

What recommendations would you give to someone considering this product?

Should make easy for Non IT user also

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

OMNITRACKER

What is OMNITRACKER?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

OMNITRACKER Ratings

88 Likeliness to Recommend

1 Since last award

94 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love OMNITRACKER?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OMNITRACKER Reviews

VEDURUPARTHI S.

Awesome product

Likeliness to Recommend

Pros

Priti S.

Strong customization without heavy coding.

Likeliness to Recommend

Pros

Shubham J.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Systems Management Integration

Technician Administration

Business Application Integration

Service Catalog

Multi-Site Functionality

Integration With IT Tools

Multi Device Capability

End User Support Solutions

End User Self Serve

Integrated Knowledge Management

Reporting

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness