OMNITRACKER Customer Reviews 2023

What is OMNITRACKER?

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Company Details

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Awards & Recognition

OMNITRACKER won the following awards in the IT Service Management - Enterprise category

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3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2023

Emotional Footprint Champion

2022

5 Top Rated Capabilities

1 Top Rated Features

2022

OMNITRACKER Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OMNITRACKER.

85 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OMNITRACKER?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Effective Service
Fair
Enables Productivity

Feature Ratings

Average 74

Technician Administration

80

Systems Management Integration

79

Business Application Integration

77

Service Catalog

76

Multi-Site Functionality

76

Multi Device Capability

75

End User Support Solutions

75

Integration With IT Tools

75

End User Self Serve

72

Integrated Knowledge Management

72

Reporting

65

Vendor Capability Ratings

Average 78

Ease of Customization

84

Vendor Support

83

Availability and Quality of Training

81

Breadth of Features

80

Ease of Data Integration

80

Ease of Implementation

79

Quality of Features

78

Business Value Created

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

71

Usability and Intuitiveness

69

OMNITRACKER Reviews

Ashlyn .

Role: Operations
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Omnitracker is an amazing IT management tool.

Likeliness to Recommend

78

What differentiates OMNITRACKER from other similar products?

It’s extremely complicated and it doesn’t come with out-of-box customization. For each single feature implementation, u can need a. Consultant. It’s solely appropriate for large call centers provided they maintain a Salesforce engineering team to form and implement all the options as per the Support department’s requirements.

What is your favorite aspect of this product?

Useful gizmo for helpdesk and different IT support staff. Extensive follow-up possibilities and communication support. We previously used this technique for managing our support price tag queues, in addition to other organization-wide processes. There are some very neat ways to customize this software, and a few nice little things like SMS integration, views that you just can create, and a solid calendar.

What do you dislike most about this product?

I favor omnitracker because it is a consumer management administration platform wherever I can have much more personalized attention according to the needs of clients. It helps me with the direct reference to my customers, and manage business opportunities since I can automatize to establish and negotiate selling campaigns so they’re more practical with Pardot, this helps me with the unification of the sales department with the selling department permitting me to attract, select candidates and minimize the sales cycle.

What recommendations would you give to someone considering this product?

The software system is sending automatically the notifications for the responsible in case new actions are created; it additionally gives the possibility of fast reportage for open actions / overdue actions/actions per responsible, etcetera they have really smart Reports which might be used to build a Dashboard that is very simply customized.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Gustavo M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

89

What differentiates OMNITRACKER from other similar products?

Offer help desk software with contractually guaranteed version compatibility

What is your favorite aspect of this product?

It is an individually adaptable ITSM software

What do you dislike most about this product?

nothing to complain

What recommendations would you give to someone considering this product?

A great product that will add a lot to your business

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Fair

Hailie L.

Role: Public Sector
Industry: Telecommunications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2021

This product is amazing to use!

Likeliness to Recommend

100

What differentiates OMNITRACKER from other similar products?

Kindness and hospitality.

What is your favorite aspect of this product?

Is exactly what is described.

What do you dislike most about this product?

Nothing, it's a great product.

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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OMNITRACKER

8.1 / 10

OMNITRACKER

8.1 / 10

What is OMNITRACKER?

Company Details

Need Assistance?

Awards & Recognition

Emotional Footprint Champion

OMNITRACKER Ratings

85 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love OMNITRACKER?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

OMNITRACKER Reviews

Ashlyn .

Omnitracker is an amazing IT management tool.

Likeliness to Recommend

Pros

Gustavo M.

Fantastic product

Likeliness to Recommend

Pros

Hailie L.

This product is amazing to use!

Likeliness to Recommend

Pros

Most Popular OMNITRACKER Comparisons

Ivanti Neurons for ITSM

ServiceNow IT Service Management

TeamDynamix ITSM

IBM Control Desk

IFS assyst

BMC Helix ITSM

Feature Ratings

Technician Administration

Systems Management Integration

Business Application Integration

Service Catalog

Multi-Site Functionality

Multi Device Capability

End User Support Solutions

Integration With IT Tools

End User Self Serve

Integrated Knowledge Management

Reporting

Vendor Capability Ratings

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness