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Omninet

OMNITRACKER

8.1 / 10

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What is OMNITRACKER?

Organise your business processes around your business objectives and not your software! OMNITRACKER adapts flexibly to your processes. The OMNITRACKER applications are added onto the modular business processes platform and completely cover typical business processes. Assemble your OMNITRACKER system using the ready-to-use modules and expand it at any time with further modules. Using the powerful OMNITRACKER tools you can configure all processes easily and even create your own applications.

Company Details


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Awards & Recognition

OMNITRACKER won the following awards in the IT Service Management - Enterprise category

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OMNITRACKER Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OMNITRACKER.

85 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OMNITRACKER?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Effective Service
  • Fair
  • Enables Productivity

Feature Ratings

Average 74

Technician Administration

80

Systems Management Integration

79

Business Application Integration

77

Service Catalog

76

Multi-Site Functionality

76

Multi Device Capability

75

End User Support Solutions

75

Integration With IT Tools

75

End User Self Serve

72

Integrated Knowledge Management

72

Reporting

65

Vendor Capability Ratings

Average 78

Ease of Customization

84

Vendor Support

83

Availability and Quality of Training

81

Breadth of Features

80

Ease of Data Integration

80

Ease of Implementation

79

Quality of Features

78

Business Value Created

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

71

Usability and Intuitiveness

69

OMNITRACKER Reviews

Ashlyn .

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Omnitracker is an amazing IT management tool.

Likeliness to Recommend

78

What differentiates OMNITRACKER from other similar products?

It’s extremely complicated and it doesn’t come with out-of-box customization. For each single feature implementation, u can need a. Consultant. It’s solely appropriate for large call centers provided they maintain a Salesforce engineering team to form and implement all the options as per the Support department’s requirements.

What is your favorite aspect of this product?

Useful gizmo for helpdesk and different IT support staff. Extensive follow-up possibilities and communication support. We previously used this technique for managing our support price tag queues, in addition to other organization-wide processes. There are some very neat ways to customize this software, and a few nice little things like SMS integration, views that you just can create, and a solid calendar.

What do you dislike most about this product?

I favor omnitracker because it is a consumer management administration platform wherever I can have much more personalized attention according to the needs of clients. It helps me with the direct reference to my customers, and manage business opportunities since I can automatize to establish and negotiate selling campaigns so they’re more practical with Pardot, this helps me with the unification of the sales department with the selling department permitting me to attract, select candidates and minimize the sales cycle.

What recommendations would you give to someone considering this product?

The software system is sending automatically the notifications for the responsible in case new actions are created; it additionally gives the possibility of fast reportage for open actions / overdue actions/actions per responsible, etcetera they have really smart Reports which might be used to build a Dashboard that is very simply customized.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Gustavo M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic product

Likeliness to Recommend

89

What differentiates OMNITRACKER from other similar products?

Offer help desk software with contractually guaranteed version compatibility

What is your favorite aspect of this product?

It is an individually adaptable ITSM software

What do you dislike most about this product?

nothing to complain

What recommendations would you give to someone considering this product?

A great product that will add a lot to your business

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Fair

Hailie L.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2021

This product is amazing to use!

Likeliness to Recommend

100

What differentiates OMNITRACKER from other similar products?

Kindness and hospitality.

What is your favorite aspect of this product?

Is exactly what is described.

What do you dislike most about this product?

Nothing, it's a great product.

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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