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Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

77 Reviews Write a Review

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What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

3% Neutral

95% Positive

Pros

Altruistic
Helps Innovate
Continually Improving Product
Acts with Integrity

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Privileged Access Management

Identity Governance

Provisioning Deprovisioning

Activity Monitoring Alerts

Access Request Management

Reporting

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Okta Identity Cloud Reviews

John R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Securing the job with OKTA

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

It is easy to use and you don't depend on a physical token, as before. Easy to implement and doesn't complicate the things.

What is your favorite aspect of this product?

Yu are getting a lot for its price. Big help on securing things.

What do you dislike most about this product?

Direct integrations with tools can be difficult.

What recommendations would you give to someone considering this product?

You can have a secure structure with OKTA, just take advantage of all of its features, and you will be safe.

Pros

Trustworthy
Effective Service
Saves Time
Helps Innovate

Clair K.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use and implement!

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

I love the ease of Okta's features and how efficient it makes my tasks.

What is your favorite aspect of this product?

I love the API aspects of pushing to Google Workspace as well as all the other integrations.

What do you dislike most about this product?

There's nothing currently that I dislike about Okta.

What recommendations would you give to someone considering this product?

Definitely give it a shot, Okta is also great about helping with new implementations and their docs are very helpful.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Lorenzoロレンツォ M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

A crucial decision-making tool

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Okta is the best and most crucial application for password management and single-sign-on authentication. To adequately automate business operations without requiring users to log in to each application separately, Salesforce and all other applications are connected with Okta. Many business customers use the excellent OOB functionality provided by Okta.

What is your favorite aspect of this product?

There is a wide range of applications that can be used with this program, and setting up apps for them is generally straightforward. With adaptive MFA, we are able to find a balance between security and usability that is beneficial to practically everyone. It is fantastic that you are able to do that. Through the use of SCIM and APIs, the time-consuming process of onboarding new users has been made much simpler and less time-consuming with the help of SCIM and APIs.

What do you dislike most about this product?

IT professionals with experience can implement ideas with ease. Nonetheless, the extensive feature set and documentation can be unsettling for new users who need to learn more about identity management. When problems arise between Okta and an unsupported program, Okta customer care may shirk responsibility even if the fault is with Okta rather than the unsupported item.

What recommendations would you give to someone considering this product?

It can be used to access apps rather than a VPN directly. It is advantageous if you work remotely to be able to access the Apps on your computer rather than bringing your work PC home. You only need your login details, password, and second authentication to access Okta and your Apps.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Okta Identity Cloud Ratings

89 Likeliness to Recommend

1 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Privileged Access Management Software provides visibility into specific user access patterns

Identity Governance Software allows identities and access to be centrally managed through policies.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Access Request Management Software allows IT to track and manage user access requests.

Reporting Software provides reporting functionality

Password Management Software provides credential management and retrieval functionality.

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Okta Identity Cloud Reviews

John R.

Securing the job with OKTA

Likeliness to Recommend

Pros

Clair K.

Easy to use and implement!

Likeliness to Recommend

Pros

Lorenzoロレンツォ M.

A crucial decision-making tool

Likeliness to Recommend

Pros

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Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Privileged Access Management

Identity Governance

Provisioning Deprovisioning

Activity Monitoring Alerts

Access Request Management

Reporting

Password Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Customization

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement