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Odoo

Odoo

Composite Score
7.8 /10
CX Score
8.1 /10
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What is Odoo?

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Company Details

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Awards & Recognition

Odoo won the following awards in the Enterprise Resource Planning - Midmarket category

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Odoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Odoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Odoo?

0% Negative
14% Neutral
86% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Helps Innovate

Feature Ratings

Average 81

Service Management

84

Industry Specific Capabilities

84

Analytics and Reporting

83

Supply Chain Management

81

Procurement Management

81

Customer Relationship Management

79

Human Capital Management

79

BI and Performance Management

77

Accounting and Financial Management

77

Job and Project Management

74

Governance Risk and Compliance

68

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Business Value Created

82

Breadth of Features

79

Quality of Features

79

Usability and Intuitiveness

78

Availability and Quality of Training

78

Ease of Data Integration

78

Ease of IT Administration

77

Vendor Support

74

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Odoo Reviews

Cilia F.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

We have been delighted with Odoo

Likeliness to Recommend

8 /10

What differentiates Odoo from other similar products?

We have found it to be a very complete and comprehensive software because of the many functions it has. It has made our daily work easier with the automation of some processes such as invoices to suppliers, accounts payable and accounts receivable. These were repetitive tasks and now thanks to Odoo they are done automatically.

What is your favorite aspect of this product?

It is a tool with very useful functions such as tracking our inventory, automation of contracts with suppliers, all the accounting and administrative procedure of a company, to the functions of inventory, suppliers, contracts. The integration with other applications such as PayPal, Xero accounting and google apps integration, has also helped us to better organize the functions of our department.

What do you dislike most about this product?

It really has a lot of functions, and although it is a positive feature, it can be confusing to learn, so it takes time to understand the program and know all its functions. In this regard, the technical support is not the most helpful, so we have had to rely on internet videos to learn more about the program.

What recommendations would you give to someone considering this product?

A very complete accounting system, which adds many more functions and features than any other software I know, which allows to have greater scope in the tasks and activities of the company, inventory, suppliers, logistics and financial area.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Odoo the best business tool

Likeliness to Recommend

9 /10

What differentiates Odoo from other similar products?

With Odoo we have grouped processes that we were doing in different applications on a single platform, we can handle a greater amount of information without wasting time entering other sites. With this amazing tool we can calculate the inventory in each month with an easy to manage system for our employees.

What is your favorite aspect of this product?

Odoo helps us to have updated processes by integrating new technologies to its platform, it has a Spanish and English version which makes it more practical to understand. With a support team that is always available via e-mail we can develop other online departments such as web pages, orders and invoices.

What do you dislike most about this product?

Although the platform integrates many options, the type of navigation within the system should be improved. Odoo in some departments needs extensions of other applications to be able to complete the use and obtain a complete operation.

What recommendations would you give to someone considering this product?

The application has a very complete functionality that handles very extensive processes, however, it would be good if users could have a chat within the platform. Integrate some pro options to the basic account and also have a FAQ section for quick questions.

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Respectful

Lyor Bensoussan ☁ (.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

OK product. Needs improvement.

Likeliness to Recommend

5 /10

What differentiates Odoo from other similar products?

Interesting concept, but needs polishing.

What is your favorite aspect of this product?

UI looks nice

What do you dislike most about this product?

Difficult to use

What recommendations would you give to someone considering this product?

Evaluate other products

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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