NordPass Customer Reviews 2024

NordPass

8.4 /10

What is NordPass?

Imagine an online life where you don’t have to remember passwords. NordPass® makes it a reality. NordPass is a secure and easy-to-use password manager designed for a smooth/safe online experience. Built with Zero-knowledge architecture, NordPass allows you to securely store, access and autofill your passwords, credit card and personal details anywhere, at anytime. NordPass Free offers unlimited password storage as well as time-saving features such as autofill/autosave. NordPass Premium comes with advanced security tools such as Password Health and Data Breach Scanner, while allowing users to stay logged in on up to 6 different devices simultaneously.

Company Details

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Awards & Recognition

NordPass won the following awards in the Password Management category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

2021 Data Quadrant Gold Medalist

2021

NordPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NordPass.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NordPass?

4% Negative

5% Neutral

91% Positive

Pros

Respectful
Trustworthy
Reliable
Fair

Feature Ratings

Average 82

Autosave and Autofill

Team Management

Credential Management

Password Generator

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Work and Personal

End User Self Serve

Encryption and Decryption

Dashboard

Vault for Each User

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

NordPass Reviews

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Awesome product!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

The best password manager

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Role: Sales Marketing
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Perfect solution for easy use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NordPass

What is NordPass?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

NordPass Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love NordPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Team Management Create and manage team members. Items can be shared across team members.

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

NordPass Reviews

Awesome product!

Likeliness to Recommend

Pros

The best password manager

Likeliness to Recommend

Pros

Perfect solution for easy use

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Team Management

Credential Management

Password Generator

Access From Multiple Devices

Multi-Factor Authentication (MFA)

Work and Personal

End User Self Serve

Encryption and Decryption

Dashboard

Vault for Each User

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features