What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Remote Control
Web & Desktop Conferencing
Audit Management
Remote Support
Real User Monitoring
Attended and Unattended Remote Access
Discovery
Augmented Reality Remote Assistance
Role-Based Access Controls
Intelligence Reports
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
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NinjaOne Reviews
Ethan K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
The Best Product for Remote Administration
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
NinjaOne's automatic scripting capability is quite helpful because it allows us to update and deploy program to many workstations in a short amount of time. It's similar to having a squadron of service technicians at your disposal.
What is your favorite aspect of this product?
It's ideal for a business of modest size. The UI is well designed and intuitive. It provides a solid set of capabilities, including patch management, support for a wide variety of remote administration tools, and an integrated community forum and collection of how-to tutorials.
What do you dislike most about this product?
The NinjaOne has a small learning curve associated with locating the individual settings and functionalities. This isn't a huge issue because once you figure out where they are, everything goes smoothly from there on.
What recommendations would you give to someone considering this product?
Streamlining the process of deploying patches to the hundreds of devices we support and manage. Our bottom line benefits greatly from our ability to remotely observe and handle all of our equipment with the touch of a mouse.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Saves Time
Conner A.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Excellent remote management for support
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Features such as effective automation, remote monitoring, and great customer service complement a straightforward UI. It is highly regarded for the ways in which it streamlines IT operations, increases productivity, and makes IT management easier.
What is your favorite aspect of this product?
Previously, we were using another RMM and running into all kinds of problems and frustrations with patching, adding new systems, removing old ones, and more. Using NinjaOne has proven to me and my team that there is a better way to implement changes.
What do you dislike most about this product?
I don't personally have any, but NinjaOne is constantly being updated and improved to better suit our needs. We are also looking forward to the next enhancements and additions that will further solidify NINJA RMM's position as the industry standard for MSPs.
What recommendations would you give to someone considering this product?
NinjaOne simplifies IT operations, boosts productivity, and frees IT workers to work on strategic projects rather than administrative activities by resolving these problems. This helps businesses because it boosts productivity, lowers expenses associated with IT, and strengthens the safety and reliability of their systems.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Acts with Integrity
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Excellent integrated remote management tool
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Policy, remote assistance, alerting, updating, overall statistics, and reporting are just a few of the ways in which NinjaOne has simplified the work of our internal IT department. Since I consider Ninja to be among the greatest options available, I have suggested it to other internal IT departments and to my MSP friends.
What is your favorite aspect of this product?
Built-in scripting capabilities and remote management have helped us become a more effective department that can provide genuine assistance to all end users. We were able to save money by using NinjaOne as our one-stop shop for all of our IT needs.
What do you dislike most about this product?
The majority of Ninja's drawbacks stem from the software's user interface (UI). For example, grouping NMS and endpoints into a single list is a major source of UI clutter. Problems with connecting and starting remote management sessions are common. Once you've gotten over the initial setup, patching and management are smooth sailing.
What recommendations would you give to someone considering this product?
Both Windows and Linux now have reliable patching capabilities. Powershell/Terminal access and automation scripts are also very helpful features. Compared to other tools I've used, it's met my needs the best. Additionally, we have reduced the amount of time spent switching between remote administration, scripting, or patch management dashboards.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Transparent