NinjaOne Customer Reviews 2024

NinjaOne

8.2 /10

25 Reviews Write a Review

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What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Company Details

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Awards & Recognition

NinjaOne won the following awards in the Remote Monitoring and Management category

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NinjaOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne.

93 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 81

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Average 82

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Patch Management

Score 8.2

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Remote Support

Score 8.1

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NinjaOne Reviews

Derek O.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Very feature rich platform. Excellent RMM.

Likeliness to Recommend

9 /10

What differentiates NinjaOne from other similar products?

A very intuitive easy to use interface/environment

What is your favorite aspect of this product?

Efficient UI

What do you dislike most about this product?

No Bare metal backup capability

What recommendations would you give to someone considering this product?

I would not hesitate to encourage trialing this product

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Generous

Thomas R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Extremely useful tool!

Likeliness to Recommend

10 /10

What differentiates NinjaOne from other similar products?

NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.

What is your favorite aspect of this product?

My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.

What do you dislike most about this product?

I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.

What recommendations would you give to someone considering this product?

I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Lincoln E.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

NinjaOne is very innovative and improving

Likeliness to Recommend

10 /10

What differentiates NinjaOne from other similar products?

I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.

What is your favorite aspect of this product?

I love the automation and that you can customize the automation to fit your specific needs

What do you dislike most about this product?

There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product

What recommendations would you give to someone considering this product?

Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NinjaOne

What is NinjaOne?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Ratings

93 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love NinjaOne?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Patch Management

Remote Support

NinjaOne Reviews

Derek O.

Very feature rich platform. Excellent RMM.

Likeliness to Recommend

Pros

Cons

Thomas R.

Extremely useful tool!

Likeliness to Recommend

Pros

Lincoln E.

NinjaOne is very innovative and improving

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Patch Management

Remote Control

Real User Monitoring

Network Management

Mobile Device Management

Support for IoT Devices

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Discovery

Endpoint Backup

Vendor Capability Ratings

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization