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NinjaOne

NinjaOne Platform

Composite Score

8.4 /10

CX Score

8.7 /10

28 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

3% Negative

7% Neutral

90% Positive

Pros

Performance Enhancing
Continually Improving Product
Reliable
Helps Innovate

Feature Ratings

Average 82

Remote Support

Mass Enrollment

Real-Time Automation

Manage All User Endpoints

Automation on Demand

Real-Time Resolution

Custom Commands

Location Services

No User Interruption

Single Pane of Glass

No Remote Control

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

Also Featured in...

Remote Support

Score 8.8

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Remote Monitoring and Management

Score 8.6

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Patch Management

Score 8.5

View NinjaOne Platform in this category (opens in a new tab)

NinjaOne Platform Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2026

Excellent RMM platform that's improving

Likeliness to Recommend

9 /10

Pros

Reliable
Respectful
Friendly Negotiation
Continually Improving Product

Robert G.

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2026

Great RMM to provide remote support

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Remote support only requires that the endpoints be connected to the internet to be accessible. Works well for either a single customer or in an MSP environment. MDM options such as we use for Apple products are also included limiting the need for additional MDM solutions.

What is your favorite aspect of this product?

The ability to connect to Windows based PCs in the background so that changes can be made without interrupting the End User.

What do you dislike most about this product?

Apps added on like the Apple MDM solution require navigation through a specific series of windows unlike built in features that can be reached through numerous routes.

What recommendations would you give to someone considering this product?

This currently is structured best for MSP companies so I would seriously consider this if running an MSP. However it works quite well in all business environments. I would suggest considering all of the available features that can be added on before deciding which options to go with.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Raj K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2026

A Solid Solution for Day-to-Day IT Operations

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

NinjaOne makes device management simple and helps teams solve problems without wasting too much time.

What is your favorite aspect of this product?

It helps us monitor systems, find problems early, and solve them before they affect users. This makes our work smoother.

What do you dislike most about this product?

There is not much to dislike, but a few features could be more straightforward to navigate.

What recommendations would you give to someone considering this product?

I would recommend NinjaOne because it makes managing devices, monitoring systems, and applying updates much easier. It saves time and helps the IT team manage everything from one place. Overall, it’s a good product for simplifying daily IT operations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Support Offers remote support feature that allows IT admins to remotely connect to end-user devices for troubleshooting and maintenance.

Mass Enrollment The ability to support multiple enrollment options, such as QR code enrollment and specific Android, Samsung, Apple iOS and Windows device enrollment.

Real-Time Automation Ability to take a single problem and resolve it within seconds.

Manage All User Endpoints The ability to manage endpoints for users across multiple devices

Automation on Demand The ability to provide the technician to push any policy to any selected computer in real time.

Real-Time Resolution Ability to resolve issues without remote desktop.

Custom Commands Create codeless commands and scripts for your console.

Location Services Ability to selectively apply policies or to distribute applications based on the device’s location.

No User Interruption The ability to resolve a problem without interrupting the end user.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

No Remote Control Resolving IT support tickets without remote control

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Remote Monitoring and Management

Patch Management

NinjaOne Platform Reviews

Excellent RMM platform that's improving

Likeliness to Recommend

Pros

Robert G.

Great RMM to provide remote support

Likeliness to Recommend

Pros

Raj K.

A Solid Solution for Day-to-Day IT Operations

Likeliness to Recommend

Pros

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Feature Ratings

Remote Support

Mass Enrollment

Real-Time Automation

Manage All User Endpoints

Automation on Demand

Real-Time Resolution

Custom Commands

Location Services

No User Interruption

Single Pane of Glass

No Remote Control

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization