NewVoiceMedia ContactWorld

NewVoiceMedia ContactWorld is a multi-tenant Contact Center Cloud solution designed for sales and service teams focused on customer experience. The platform enables organizations to have more successful conversations with customers. ContactWorld is based on an intelligent communications platform that integrates real time communications & customer back-office data with an engagement engine that maximizes customer relationships. The platform also includes a built-in speech analytics engine, Conversation Analyzer, that allows customer calls to be transcribed, classified, and annotated with the ability to push analytics results into another BI repository.


Composite Score



Emotional Footprint



Likeliness to Recommend

to Recommend

Contact Center

Category Features
  • Call Scripting and Call Flow Management
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  • Contact Center Analytics
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  • Contact Center Compliance Management
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  • Knowledge Management
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  • Multi Channel Intake Integration
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  • Multi Channel Queue Management
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  • Screen Prompts
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  • Skills Based Routing
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  • Ticket Management
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  • Workforce Management

Sample Report

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  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
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Product Scorecard

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