What is NetSupport DNA?
NetSupport DNA is an award-winning IT Management software solution with education and corporate editions that doesn’t break the budget. Built on impact, evidence, and co-production, NetSupport DNA helps organizations across all sectors, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity. Organizations can track, monitor, manage and maximize their IT assets and endpoints from one central point, while meeting data protection requirements, supporting staff and more. Armed with a complete overview of IT activity, organizations can work smarter, whilst maintaining a secure and reliable network.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSupport DNA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Discovery
Data Import Export and Aggregation
Cloud License Management
Decentralized Management
Software Usage Metering
End to End Lifecycle Management
Advanced License Management
Financial Analysis
Analytics and Reporting
Software Recognition Library
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
NetSupport DNA Reviews
Aleksey N.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2023
Excellent Service and product
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
Not sure. We haven't looked at other options.
What is your favorite aspect of this product?
Excellent service
What do you dislike most about this product?
Haven't found anything that I didn't like.
What recommendations would you give to someone considering this product?
I would recommend this software
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Dan B.
- Role: Public Sector
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2023
It does exactly what I need it to do, and more.
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
Better features
What is your favorite aspect of this product?
The screen blank feature.
What do you dislike most about this product?
Time consuming setup.
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Acts with Integrity
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
Ryan B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
A Game-Changer in School Network Management
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
NetSupport DNA stands out for its comprehensive features tailored specifically for schools. Its user-friendly interface, detailed reporting, and robust internet safety measures make it a top choice for managing educational networks efficiently and securely.
What is your favorite aspect of this product?
My favorite aspect of NetSupport DNA is its eSafety feature. The keyword monitoring and website blocking capabilities are particularly impressive, offering a proactive approach to student online safety
What do you dislike most about this product?
What I find challenging with NetSupport DNA is the database management, particularly when it doesn't utilise the full version of SQL. As the database grows, it can become cumbersome to manage. Additionally, the custom monitoring features, while useful, could be more intuitive and flexible.
What recommendations would you give to someone considering this product?
If you're considering NetSupport DNA for your school's network management, it's a solid choice with some considerations. The software's eSafety features, like keyword monitoring and website blocking, are excellent, offering excellent online safety for students. However, be mindful of the database management, as it can get unwieldy with growth, especially without full SQL support. The custom monitoring features are useful but require some time to master. My advice: dive into these features early, utilise NetSupport’s support services, and tailor the software to your specific school needs. With some planning and familiarisation, NetSupport DNA
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy