What is NetSupport DNA?
NetSupport DNA is an award-winning IT Management software solution with education and corporate editions that doesn’t break the budget. Built on impact, evidence, and co-production, NetSupport DNA helps organizations across all sectors, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity. Organizations can track, monitor, manage and maximize their IT assets and endpoints from one central point, while meeting data protection requirements, supporting staff and more. Armed with a complete overview of IT activity, organizations can work smarter, whilst maintaining a secure and reliable network.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSupport DNA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integrated Discovery
Data Import Export and Aggregation
Cloud License Management
Decentralized Management
Software Usage Metering
End to End Lifecycle Management
Advanced License Management
Financial Analysis
Analytics and Reporting
Software Recognition Library
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
NetSupport DNA Reviews
Thomas J.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2023
Easy to learn product to learn.
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
This is a simple system to learn and install on to your system.
What is your favorite aspect of this product?
Remote Access
What do you dislike most about this product?
I have not found the setting to switch it to dark mode.
What recommendations would you give to someone considering this product?
It is a good product for a school setting and syncs well to active directory.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client's Interest First
DANILO A.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Vista amigable con el cliente y fácil de utilizar.
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
es fácil de implementar.
What is your favorite aspect of this product?
fácil acceso y las funciones están bien establecidas.
What do you dislike most about this product?
El descubrir los equipos, crear área y sub áreas para una organización eficientes de los activos informáticos.
What recommendations would you give to someone considering this product?
Validar adaptación o personalización del sistema, en la organización.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jerome J.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great Product, been using for several years!
Likeliness to Recommend
What differentiates NetSupport DNA from other similar products?
The flow and usage is very clean, easy to use. The dashboard is not cluttered or hard to maneuver.
What is your favorite aspect of this product?
Simplicity with very detailed & informative data sets.
What do you dislike most about this product?
Some screen designs seem a little aged.
What recommendations would you give to someone considering this product?
Test the product within a small department before fully deploying.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service