Miva Logo
Miva Logo
Miva Inc

Miva

6.5 /10
Category
Miva
6.5 /10

What is Miva?

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

Company Details


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Awards & Recognition

Miva won the following awards in the B2C eCommerce category

Miva Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miva.

75 Likeliness to Recommend

1
Since last award

89 Plan to Renew

4
Since last award

78 Satisfaction of Cost Relative to Value

6
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miva?

0% Negative
20% Neutral
80% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Acts with Integrity

Feature Ratings

Average 75

Payment Processing

81

Content Management

79

Catalog Management

78

Predictive Recommendations

78

Order Management

77

Retargeting Capabilities

73

Content Localization

72

Integrated Search

72

Order Portal

72

Microsite Management

71

Reporting and Analytics

68

Vendor Capability Ratings

Average 72

Business Value Created

76

Product Strategy and Rate of Improvement

74

Quality of Features

74

Vendor Support

74

Usability and Intuitiveness

72

Ease of Customization

71

Ease of Data Integration

71

Availability and Quality of Training

70

Ease of Implementation

70

Ease of IT Administration

70

Breadth of Features

66

Miva Reviews

Gracie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Miva is one of the best e-commerce solutions

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

A point-and-click, online store development and management system. Miva is one of the best e-commerce solutions. It is easy to use, developer friendly, plugin implementation and selection is very easy. It has an amazing tech support. You can choose your credit card processor.

What is your favorite aspect of this product?

Despite of being expensive, it values your money and beneficial for your business.

What do you dislike most about this product?

Prices are too high. The updated price is gross based which is not liked by some users. It has limited integration with other services like Google shipping. Customization requires extra purchase. The integration with the third party should be low. To get lower subscription charges, you have to sign 3 years contract.

What recommendations would you give to someone considering this product?

I would recommend it to larger business as it is fully featured and handle large websites with no problem. If you are comfortable with its high price then you should probably go for it.

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Generous Negotitation

Genesis R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Wonderful, Flexible E-Commerce Platform

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

Miva Vendor is quite adaptable. It's basic and affordable enough for beginnings, yet it's adaptable as a company expands. The best part is that its API permits it to be modified.

What is your favorite aspect of this product?

With Miva, we were able to create products from beginning to end through our e-commerce platform. I liked how I could share whole files and Miva would basically do all of the work for me by mass uploading it.

What do you dislike most about this product?

I didn't enjoy one of its latest changes since I don't adjust well to alteration. But, with some patience and effort, I am able to understand the most recent version.

What recommendations would you give to someone considering this product?

If you've a unique demand for how your items are presented, how shipping charges are determined, how you connect to third-party services, and so on, Miva can accommodate it. The business's customer service is superior to almost everyone, so there's a dynamic Online forum where people assist one another.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Nina R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great platform for e-commerce

Likeliness to Recommend

8 /10

What differentiates Miva from other similar products?

I would compare MIVA with PayPal Commerce Platform, it has quite similar functions in terms of electronic commerce, but MIVA lacks integration with other mobile devices, or desktop applications, although the best tools for seo are in MIVA, in addition to customer assistance It is much better and more active, of course if MIVA offered a free version like PayPal Commerce it would really be a platform to choose the first option without hesitation.

What is your favorite aspect of this product?

MIVA stands out for the numerous tools it has for the management of promotions, you can take your digital commerce, through techniques such as e-mail commerce, mobile commerce, the good thing about the software is that you can manage your digital store in an analytical way to know how the sales behave, give better tools to your customers such as the management of discounts, give us as suppliers better management of orders and also the same comparators to the products they purchased, additionally to capture potential potential customers, this would not be possible If the tools that MIVA offers were not available, to know the purchase pattern o

What do you dislike most about this product?

MIVA updates tend to confuse us as frequent users of sopftware, and we have been using it for a long time, even so every time we think we have mastered it, a new update makes us get lost a bit, right now we are trying to handle the refund management with better training We want to know how to handle these cases with the software in our digital store, but I can only say that we are going slow.

What recommendations would you give to someone considering this product?

MIVA is a very complete software, hence it has a somewhat higher price in its packages than normal, so trying to link it with other software can bring a higher cost, so we would recommend new users if they want to integrate To MIVA with another platform, analyze objectively which one should really be selected, thus avoiding having double or obsolete functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Cons

  • Less Productive
  • Vendor Friendly Policies
  • Charges for Enhancements