What is Miva?
Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
1
Since last award
89 Plan to Renew
4
Since last award
78 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Miva?
Pros
- Trustworthy
- Saves Time
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payment Processing
Content Management
Catalog Management
Predictive Recommendations
Order Management
Retargeting Capabilities
Content Localization
Integrated Search
Order Portal
Microsite Management
Reporting and Analytics
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Breadth of Features
Miva Reviews
Darren P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2021
Very customizable, but very expensive.
Likeliness to Recommend
What differentiates Miva from other similar products?
Many built-in features that require either customization or add-on costs over competing carts.
What is your favorite aspect of this product?
Programing language that allows almost any options.
What do you dislike most about this product?
The cost model is based on gross revenue, which to me is an unrealistic approach to pricing.
What recommendations would you give to someone considering this product?
Weigh the cost vs features. For custom stores, make sure you get with a solid developer (there are a number of solid developers who can make Miva do what you need).
Pros
- Respectful
- Saves Time
- Helps Innovate
- Continually Improving Product
Cons
- Less Caring
- Leverages Incumbent Status
Deirdre D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
Highly converting website thanks to Miva.
Likeliness to Recommend
What differentiates Miva from other similar products?
Customization of existing package
What is your favorite aspect of this product?
Ease of use to the CMS. Intuitively designed, sonics easy to train others.
What do you dislike most about this product?
It was a high ticket investment for the size of our company and our initial launch into ecommerce.
What recommendations would you give to someone considering this product?
If the budget is there, go for it. Be actively involved in all aspects of design and implementation. Knownwhat you want on the front end so less post launch customization needs to be considered.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Susan P.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Great software for larger customers
Likeliness to Recommend
What differentiates Miva from other similar products?
Miva has a strong focus on security, as well as a reliable implementation of all the features one might expect in a catalog management system plus shopping cart.
What is your favorite aspect of this product?
Its open architecture is what allows it to really be utilized in ways that the base product doesn't necessary (and shouldn't need to) support, such as integrations with unlimited third-party systems.
What do you dislike most about this product?
I wish there were a less expensive version for smaller clients to use.
What recommendations would you give to someone considering this product?
Make sure you have the budget for it, but if you do, it's a great product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy