Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.6 /10

CX Score

8.9 /10

151 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Performance Enhancing

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Application Integration

Notifications

Data Export and Import

Idea Scoring / Evaluation

Idea Segmentation

Role-Based Access

Dashboards, Analytics and Reporting

Idea Funnel

Multiple Language Support

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

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Miro Reviews

Clara E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Concept - Needs A Lot of Work to be Useful

Likeliness to Recommend

4 /10

What differentiates Miro from other similar products?

There's a lot of different ways you can live-whiteboard with cross-functional as well as department-specific teams. That's both a good thing and a bad thing, as I don't think they've figured out how to actually make this productive. It's pretty noisy now with questionable productivity.

What is your favorite aspect of this product?

The concept - collaboration is hard in this day and age, especially with remote teams, global teams, and siloed teams... but this still needs work to make it efficient and productive.

What do you dislike most about this product?

As mentioned before, when actually using this ideation tool / whiteboard, especially with large groups of people, it feels frantic, disorganized, and unproductive. I have yet to come away from using Miro with a clear understanding of cohesive ideas.

What recommendations would you give to someone considering this product?

May be better for small, tight-knit teams at this current state, as it's distracting if used in any other setting.

Pros

Reliable
Security Protects
Helps Innovate
Inspires Innovation

Cons

Less Effective Service
Less Productive
Less Respectful

Bowen R.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

"Miro review."

Likeliness to Recommend

10 /10

What differentiates Miro from other similar products?

The ability to simultaneously work with team members on a shared canvas, regardless of our physical locations, is incredibly valuable.

What is your favorite aspect of this product?

The sticky notes are my favorite which I mostly used for brainstorming.

What do you dislike most about this product?

Certain features may be limited without an internet connection.

What recommendations would you give to someone considering this product?

It is a great product that allows multiple people to interact simultaneously in real time, with indicators on who is doing what.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sheena G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Miro- Ideation Collaboration with a Swagger

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Miro goes beyond the basics, allowing me to seamlessly integrate various content types, from images to documents and beyond

What is your favorite aspect of this product?

Miro's absolute best mode is unlocked when it comes to real-time collaboration. The synchronized dance of ideas happens live. This feature turns Miro from a digital whiteboard to a dynamic collaboration arena.

What do you dislike most about this product?

Sadly, the mobile experience occasionally misses a beat. It's not as fluid as the desktop version, and manipulating complex boards on a smaller screen can be a bit challenging

What recommendations would you give to someone considering this product?

A friendly word of caution – if a significant portion of your team operates on mobile devices, manage expectations around the mobile experience

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Miro

What is Miro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Multiple Language Support Support of multiple languages, including double-byte languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Whiteboard Software

Miro Reviews

Clara E.

Great Concept - Needs A Lot of Work to be Useful

Likeliness to Recommend

Pros

Cons

Bowen R.

"Miro review."

Likeliness to Recommend

Pros

Sheena G.

Miro- Ideation Collaboration with a Swagger

Likeliness to Recommend

Pros

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