Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.6 /10

CX Score

8.9 /10

153 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Notifications

Application Integration

Idea Segmentation

Idea Scoring / Evaluation

Role-Based Access

Data Export and Import

Idea Funnel

Dashboards, Analytics and Reporting

Multiple Language Support

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

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Miro Reviews

Sheena G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Miro- Ideation Collaboration with a Swagger

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Miro goes beyond the basics, allowing me to seamlessly integrate various content types, from images to documents and beyond

What is your favorite aspect of this product?

Miro's absolute best mode is unlocked when it comes to real-time collaboration. The synchronized dance of ideas happens live. This feature turns Miro from a digital whiteboard to a dynamic collaboration arena.

What do you dislike most about this product?

Sadly, the mobile experience occasionally misses a beat. It's not as fluid as the desktop version, and manipulating complex boards on a smaller screen can be a bit challenging

What recommendations would you give to someone considering this product?

A friendly word of caution – if a significant portion of your team operates on mobile devices, manage expectations around the mobile experience

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Abraham K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Solution to manage work and collaboration.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Miro is an all-in-one solution that makes planning, communication and idea generation easy. Even if you are a novice user, you can easily design complicated dashboards with simplicity thanks to drag and drop capabilities. Several user-generated templates and samples are available to help you get organized and get started without delay.

What is your favorite aspect of this product?

Miro makes it easy for us to do everything from project management to thinking workshops, helping us make better decisions, foster innovation, and move projects forward faster. Auto-save and the ability to see team members in action while they work keep everyone away from any confusion when collaborating together.

What do you dislike most about this product?

The platform may become slow when internet connectivity is inadequate, which will impact the ability to collaborate in real time.

What recommendations would you give to someone considering this product?

For dispersed and multifunctional teams, Miro is the ideal tool. It's easy to use, quick to learn, and designed to make it easy to create groups. With the help of templates, you can get started quickly and gain ideas when you're stuck. It is ideal for collective visual thinking.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andrew S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

For workshops and remote meetings.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

The purpose of Miro is to facilitate real-time visual collaboration. It is especially helpful for mind mapping, brainstorming sessions, and project planning because it offers an online canvas where teams can interact, exchange ideas, and work on projects graphically. One of the main characteristics of Miro is real-time collaboration. It makes it possible for numerous people to collaborate and make decisions as a team while working simultaneously on a board.

What is your favorite aspect of this product?

Because Miro emphasizes originality and creativity, I enjoy it. It provides strong visual tools that enable groups to visually communicate and develop ideas.

What do you dislike most about this product?

A premium subscription may be necessary for advanced features and real-time collaborative possibilities.

What recommendations would you give to someone considering this product?

For process visualization and strategic planning, I suggest Miro, one of your unique skills is drawing strategic maps and diagrams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Miro

What is Miro?

Company Details

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Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Multiple Language Support Support of multiple languages, including double-byte languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Whiteboard Software

Miro Reviews

Sheena G.

Miro- Ideation Collaboration with a Swagger

Likeliness to Recommend

Pros

Abraham K.

Solution to manage work and collaboration.

Likeliness to Recommend

Pros

Andrew S.

For workshops and remote meetings.

Likeliness to Recommend

Pros

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