Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.6 /10

CX Score

8.9 /10

150 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Notifications

Application Integration

Data Export and Import

Idea Scoring / Evaluation

Idea Segmentation

Role-Based Access

Dashboards, Analytics and Reporting

Idea Funnel

Multiple Language Support

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

View Miro in this category (opens in a new tab)

Miro Reviews

Benoît D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great collaborative solution for ideas

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Well Miro feels mostly unique in its field. There are other solution to create draft and various visual documents, but as far as I know Miro is the only one that is collaborative.

What is your favorite aspect of this product?

The collaborative aspect for sure!

What do you dislike most about this product?

The tools feel like poor versions of other tools such as Adobe Illustrator.

What recommendations would you give to someone considering this product?

If you’re looking for a collaborative solution, Miro is great! If you plan to work alone, you have better options than Miro.

Pros

Efficient Service
Respectful
Helps Innovate
Performance Enhancing

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Easy to onboard team members and access everywhere

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Effective Service
Reliable
Trustworthy

Lars N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

A tool for team communication and idea sharing.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

When it comes to brainstorming and teamwork, nothing beats Miro. It is adaptable and allows you to visually monitor any type of project in real time and remotely. Its robust collaboration features are immensely useful for teamwork and another wonderful advantage is that everyone can easily visualize ideas thanks to the dashboard and diagramming tools.

What is your favorite aspect of this product?

Excellent images that encourage creativity and facilitate the understanding of situations, actions, results and causes. High level of data stability and security. Strong collaboration capabilities, allowing teams to work together in real time without having to constantly switch between applications, and visualization tools that make it easier to understand complex concepts.

What do you dislike most about this product?

To make the templates more useful, they must be rearranged.

What recommendations would you give to someone considering this product?

Miro is a great tool that works well for any type of business. It's so intuitive that you can start coming up with ideas in just a few minutes and collaborate without feeling like you're in different places. You can explore concepts, organize information, and represent ideas freely on an unlimited canvas. It is a fantastic tool that encourages creative thinking and the production of complex and comprehensive projects.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Miro

What is Miro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Multiple Language Support Support of multiple languages, including double-byte languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Whiteboard Software

Miro Reviews

Benoît D.

Great collaborative solution for ideas

Likeliness to Recommend

Pros

Easy to onboard team members and access everywhere

Likeliness to Recommend

Pros

Lars N.

A tool for team communication and idea sharing.

Likeliness to Recommend

Pros

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