Miro Customer Reviews 2026 | Idea Management

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Miro

Composite Score

8.6 /10

CX Score

8.9 /10

153 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

12 Top Rated Features

2022

Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Notifications

Application Integration

Idea Scoring / Evaluation

Idea Segmentation

Role-Based Access

Data Export and Import

Idea Funnel

Dashboards, Analytics and Reporting

Multiple Language Support

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

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Whiteboard Software

Score 8.9

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Miro Reviews

Joshua H.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Good features, but harder to use than Figjam

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

Really good work templates - better than Figjam from experience

What is your favorite aspect of this product?

Templates are powerful and useful

What do you dislike most about this product?

Usability in general for the canvas. It feels clunky and unintuitive.

What recommendations would you give to someone considering this product?

Look at Figjam instead

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Jackson R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Practical and simple collaboration tool.

Likeliness to Recommend

8 /10

What differentiates Miro from other similar products?

What sets it apart from competing tools is its ease of use, speed, and simplicity in creating flowcharts, brainstorming, and team collaboration.

What is your favorite aspect of this product?

To help me organize my ideas and come up with new ones, I use Miro quite often. Lots of great alternatives exist, and they're all simple to use and share with coworkers. The ability to follow someone's cursor to see where they are presenting makes collaboration a breeze, even with a bigger group of individuals. There haven't been any problems for me to need customer service for.

What do you dislike most about this product?

You may feel overwhelmed by the sheer number of features and apps at your fingertips. If it doesn't have the essential features, I don't see the point in having it.

What recommendations would you give to someone considering this product?

Due to the exceptional quality of the customer assistance, I strongly suggest the program. I like how simple it is to utilize the application.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Role: Public Sector
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2026

I would continue

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Miro

What is Miro?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Multiple Language Support Support of multiple languages, including double-byte languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Miro Reviews

Joshua H.

Good features, but harder to use than Figjam

Likeliness to Recommend

Pros

Jackson R.

Practical and simple collaboration tool.

Likeliness to Recommend

Pros

I would continue

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

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Role-Based Access

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Idea Funnel

Dashboards, Analytics and Reporting

Multiple Language Support

Vendor Capability Ratings

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