Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Aurangzeb Nawaz K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

The Best platform for audio/video conferencing

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams as a software provides you widely used features which can help them in day to day life. Users can chat with in the groups , one to one and create calls/meetings in the group and personal.

What is your favorite aspect of this product?

Microsoft Teams is by far the coolest because it allows for the use of many collaboration applications which are all located in one place. From the casual chat to the scheduled meetings, document sharing to project tracking, Teams makes communication and work organizing possible for all teams in the organization.

What do you dislike most about this product?

Although Microsoft teams offers wide range of features but still there are some drawbacks.The subscibtion cost is high for small businesses or educational institutions.Third party applications integration is challenging sometimes.Sometimes can feel performance related issues as delays.latency during video calls.

What recommendations would you give to someone considering this product?

Microsot Teams - highly Recommended product for quick conferencing and collaboration with other people in your organization - its lets you stay connected.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Osama B.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Connecting beyond limits - MS Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

One of the greatest corporate interactive platforms is Microsoft Teams, which makes it simple for a team to collaborate with one another. This program has excellent functionality, and integrating it with other Microsoft programs is simple.

What is your favorite aspect of this product?

Easy to use and understand. Teams has provided the platform to host and attend meeting within oranisation and outside the organisation. we can share our data and thoughts on teams chats .

What do you dislike most about this product?

Compared to other applications available on the market, Microsoft Teams is very easy to implement. For personal usage, there are many advantages it offers, and Microsoft Teams is not disliked.

What recommendations would you give to someone considering this product?

Highly recommended product for online collaboration - it's easy to use, intuitive interface and comes with lot of features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Moises R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Advanced but resource-consuming.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The best thing about TEAMS is the possibility of scheduling meetings through your own unique link, which allows you to have a more professional and corporate image. Also the ability to screen share and record your screen. This is very useful and different from other platforms so far.

What is your favorite aspect of this product?

What I like the most is precisely the possibility of feeling like you are part of a working community as TEAMS creates that feeling by having the chat and the ability to make video calls inside and outside the organisation and also to make internal calls is very useful, I feel that is one of the best features it has.

What do you dislike most about this product?

What affects me most about using this tool is that with a computer that does not have enough RAM or enough internet it is extremely difficult to maintain the functionality of the tool and for this reason it crashes, stops working, crashes occur. That is why I don't consider it for everyone.

What recommendations would you give to someone considering this product?

Analyse well the capabilities of your technical equipment, and the equipment of your staff to see if it is the best option for everyone, because despite having very good functions it could be rather complex to use and bring inconformities or prevent smooth work. It is necessary that if you want to get the best out of this tool all users must have good and advanced equipment and internet speeds.

Pros

  • Enables Productivity
  • Caring
  • Helps Innovate
  • Continually Improving Product

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