Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Vanessa C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

100% collaboration and communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

-Provides additional privacy and security measures -Screen sharing execution is above the performance of other software, no lags or freezes -Better sound quality -Integrated with Microsoft suite

What is your favorite aspect of this product?

-Keyboard shortcuts -View each other's calendars, so you can schedule meetings and find a space within everyone's schedule so they can attend and collaborate. -Chats and group calls are easy to create and make. -Ideal for internal and external communication -Project tracking -Access to other programs -Functional and convenient integrations -Editing and creation of documents and files -Virtual backgrounds for meetings -Stable and clear audio

What do you dislike most about this product?

Synchronizing my teams shared folder with my local folder presents inconveniences, however it's not something I can't fix, but it should be smoother.

What recommendations would you give to someone considering this product?

Microsoft Teams is a platform with everything you need to work virtually in an efficient way, if you are looking for unification through a more interactive and cooperative communication between colleagues, this software meets the characteristics.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Sandeep R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Best and stable workplace communication tool.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is stable and most reliable product available in the market. It is cross supported and has third party integrations. It works perfectly fine with outlook apps.

What is your favorite aspect of this product?

It is cross device supported. It is reliable and stable in terms of audio quality. It has stickers, GIFS and animated emojis which chatting more lively and interactive. It runs smoothly even on web version.

What do you dislike most about this product?

There is no HD video support for calling. Mobile application is not well optimised for ios devices. Cant share large files.

What recommendations would you give to someone considering this product?

It is the best tool for internal communication with plethora of features. Go for it without any second doubt.

Pros

  • Fair
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Katie T.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

High quality video conferencing

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has features that streamline company communication. You need to get in and out of chats quickly and you have that ability, to share your screen from time to time frequently, add individuals to and delete chat groups, and share files quickly. It allows to develop videoconferences easily and with high quality. Plus, it's easy to send documents to share with coworkers. It is a great tool that makes our communication more effective, allows us to be more efficient and saves time.

What is your favorite aspect of this product?

You have great options for making group video calls. It automatically adapts to your connection speed and the video call adjusts accordingly. Also, the clarity of the audio and video is excellent. It is easy to use, it allows members of my organization to be in contact with the group chat. Provides facility to add to your email contacts without hassle. You can connect from anywhere and at any time from mobile devices. It allows recording sessions to validate processes and communications. You can hold members accountable if they are recording and using the tools by posting the recordings.

What do you dislike most about this product?

So far I consider it necessary to improve the development of video calls, you may notice delays between the video and the audio. Also, sometimes it presents video call connection failure.

What recommendations would you give to someone considering this product?

This platform is very suitable for teams working remotely. It can be used as the main chat and video conferencing service. I fully recommend its implementation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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