Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Parul B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

All Rounder Platform with Wide Range of Features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been widely adapted by organizations in the recent times. Once primary reason is the fact that with the Pandemic impacting the global operations, people have switched to newer ways of working, that is working from home. In these times, platforms like team really helps to continue develop connection between the team members, build trust and empathy due to easier option of connectivity. From technical standpoint, the application has all the features that are essential to send message, track tasks, connect using audio and video conferencing, share files etc.

What is your favorite aspect of this product?

Quoted Reply feature is really good especially when there are multiple discussions happening in the group chat. One can directly reply beneath the message indicating that the reply is especially on a specific topic being discussed.

What do you dislike most about this product?

The fact the Quoted Reply feature is only available on Mobile and not on the desktop version is an area of improvement for Teams.

What recommendations would you give to someone considering this product?

On and all, this platform has everything that one would need to establish collaboration between the team members and continue delivering value to the business due to this effective medium of communication. The audio and video conferencing capability lets users communicate and share knowledge, discuss concerns and issues, conduct webinars, and planning session etc. Features like broadcasting messages, file sharing, instant messaging, liking comments, etc are really unique and make this an easy pick over other products in the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Helps Innovate

Tomas M.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great tool but some parts just too basic/ absolete

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Wide range of integrations via Marketplace

What is your favorite aspect of this product?

Simple use and smooth change from PC to mobile.

What do you dislike most about this product?

1.Everything in one box. If you have 2 or more screens you can take out selected chat only. 2. You can not download list of members of your Team without administrator.

What recommendations would you give to someone considering this product?

If more of your Business partners are using MSTeams you should join. Its more powerful if used across more teams/ organisations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Includes Product Enhancements

Pradnya P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

MS Teams - Amazing tool for Collaboration !

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS teams is the best product for collaboration and most widely used software in any type of industry. Very user friendly and has simple user interface with lot of great features for communication due to which it makes stand apart from other collaboration tools like Zoom and Skype. It has helped lot of projects in this bad pandemic time, many are asked to work from home and to be in touch and collaborate MS teams has helped a lot in very minimal time, transitions were carried very smoothly on MS teams. Best part was to use MS Teams there is no training required, beginners can easily navigate and take control on all its features.

What is your favorite aspect of this product?

There are lot of great features of this product which helps in all our day's activity - - It has impressive user interface which is easily be used by beginners - It provides best audio and video quality which helps during meetings - Meetings can be easily scheduled and attended - Instant messaging, group chat helps to be in touch all the time and be updated with work's progress - Screen sharing helps to collaborate and work together on any single task - Meetings can be recorded easily and can be used for future references

What do you dislike most about this product?

I have no dislikes at all as it had served all my purpose and works very effectively and efficiently. Definitely waiting to use it again in near future.

What recommendations would you give to someone considering this product?

MS Teams has lot of great features which can be utilised very easily for communication. I am very much positive on this tool and would strongly recommend to user where there is a requirement of collaboration. Best features under great brand

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies

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