Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

78

Ease of Customization

77

Microsoft Teams Reviews

Ritesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Personal Teammate

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

We can also access different applications like youtube, power apps, azure DevOps, adobe acrobat, data log and many more. It instantly delivers the messages unlike other apps which take a fraction of seconds. You will get amazing experience on the video calling where it will be like a live video call.

What is your favorite aspect of this product?

Your chats/discussion stays forever, We can also open other applications from this toll and if you save your account credentials on it then you don't need to put the password again and again. One more time I love the GIF concept on this tool.

What do you dislike most about this product?

Frankly speaking there is not any dislikes for this tool it is the best tool to use for communication in the office and I will say to use this.

What recommendations would you give to someone considering this product?

I am working in a big organization in which employees are spread among US, India and Mexico, so we can easily plan meetings with 400+ participants and socialize in channels in a very easy manner.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Muhammad Daud S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great Features and easy to use Team collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Overall I liked and preferred Microsoft Teams over other Team applications. I’m happy that our project to migrate to Office365 and setup the Team collaboration chat functionality worked better with Microsoft Teams. I integrated Microsoft teams to help our team share files, share screen, Setup meetings with internal/external users and companies, record calls and practice daily/weekly work

What is your favorite aspect of this product?

I have tested different software’s and amongst all of them, I found Microsoft Teams to be most feasible and multi task handler platform for all our teams and departments. I have noticed Microsoft Teams great opportunity to share screen, record screen, group chats and conference calls. Files sharing provides great flexibility and office365 collaborative products gives more synced work.

What do you dislike most about this product?

I have found Microsoft Teams mobile app with limited functionality with calendar and some other integrated features. Desktop app is well maintained and more features should be added for mobile app.

What recommendations would you give to someone considering this product?

I would suggest when it comes to establish IT infrastructure, Microsoft Teams is best to start with along other Office365 products.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Security Protects

Alberto S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent to integrate all Microsoft products

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What I liked most of Microsoft Teams is the fact that you can integrate not only with other Microsoft products but also with other sources. It is very easy to use and intuitive for users. I can have all my working files in the same place.

What is your favorite aspect of this product?

The possibility to share with whoever you like, dashboards, files, tasks, calendars. It is just up to you to learn and set it up for your most convenient use.

What do you dislike most about this product?

The only thing I dislike is the fact that chat windows show up in the same window where you might be working a file, and in order to respond to a chat, you have to move from where you are to the chat window.

What recommendations would you give to someone considering this product?

I really recommend to train your users in all the functionalities so they can get the most out of this product. You shouldn't be attaching files anymore to emails, or spamming people with extense communications. You have everything you need all in one tool.

Pros

  • Respectful
  • Client Friendly Policies
  • Fair
  • Helps Innovate

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