Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Deepanshu C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great for organising video conferences

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft products are employed by the university. All departments, staff and students receive a Microsoft subscription including a subscription to Microsoft Teams. it's used for remote working, distance, and online learning and is that the default work collaboration tool since lockdowns are imposed.

What is your favorite aspect of this product?

It integrates well with other Microsoft Office products. this is often vital for the software to try to to this, since numerous organizations are using other Microsoft products in their environments. It just about has commonest collaboration features which will be utilized by most organizations/companies. this is often important since it allows organizations to use just one collaboration tool, instead of multiple tools to urge the features they have .

What do you dislike most about this product?

It has a greater learning curve than another collaboration tools out there. it's harder for users to start out using without some formal training of the software.

What recommendations would you give to someone considering this product?

[Microsoft Teams] is compatible for organizations that require an all-in-one collaboration tool, and one that has the quality features that the majority organizations use. this is often a benefit, instead of having to deploy variety of various tools/software in an environment. it's less appropriate in organizations that want to deploy something rather quickly and for users to urge up and running quickly with the software. It does take more formal training to find out this software platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose Manuel O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The Most Effective Communication Tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

For business communications, Microsoft Teams is a cloud-based service developed by the company. In contrast to ClickMeeting, which is designed for small and big enterprises, sales departments and marketing departments, as well as education and e-learning, HR departments. 

What is your favorite aspect of this product?

Microsoft Teams is the greatest video conferencing software we've seen so far, and it's excellent for business, especially if you're in an office with Microsoft Windows. I liked the fact that we can create rosters through Excel and share various types of documents with this because it supports a variety of file types. The best feature that I saw was that we can create rosters through Excel and share various types of documents because it supports a variety of file types.

What do you dislike most about this product?

Because this application uses a lot of CPU power, your computer may operate slower than normal. this is a significant issue when it comes to helpdesk chores to assist teams app users because some functionalities are only available in the iOS app or not at all in the Android app. Because of excessive RAM and CPU use, meeting chat alerts on a mobile device are not received, thus this may affect PCs as well.

What recommendations would you give to someone considering this product?

There are many options when it comes to choosing the finest communication software for your business. It's easy and doesn't require any product training. On Teams, communication is seamless. You'll love all the features that Teams has to offer, and I'd want to suggest it to all of my colleagues.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Isleny Carolina P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Meetings with Microsoft Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams, unlike other platforms such as Yammer, does not enable you to establish work teams with more than 300 people.

What is your favorite aspect of this product?

Microsoft Teams has swiftly become one of the most important corporate apps. Microsoft Teams delivers a dependable, secure, and accessible platform for internal and external collaboration and information sharing within our firm. The Microsoft Teams program allows you to have virtual meetings online using video conferencing. On the other hand, instant messaging is the quickest, most cost-effective, and practical means for employees to interact. Microsoft Teams is a one-of-a-kind solution that enables users to be innovative in their work and to build collaborative knowledge management environments.

What do you dislike most about this product?

Until now, I've had no major issues with the software. One downside is that it can occasionally be quite resource-intensive. Because you can't edit or remove anything you've typed in the conversation, you can't repair a typo.

What recommendations would you give to someone considering this product?

For conducting meetings and exchanging data and work-related files, it has the most sophisticated features available. In cases when the connection is limited, it is less suited. Aside from that, it's the best similar tool on the market at the time of writing this. It meets all of my requirements, and I would suggest it to others.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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