Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Matthew D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Simple, collaborative and easy to deploy

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has an app store with a wide variety of third party vendor integrations. It also extensively integrates with other Microsoft Tools like Sharepoint, providing a true team collaboration work space

What is your favorite aspect of this product?

Document management and collaboration integration with Sharepoint. Teams can be used as an interface for Sharepoint data.

What do you dislike most about this product?

Vendor support for advanced features is very poor, support team are not knowledgeable and often passing tickets between various departments

What recommendations would you give to someone considering this product?

Build Teams and Sharepoint from Microsoft 365 Groups and use channels instead of large volumes of Teams to manage different communication threads

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Wastes Time

Francisco Javier S.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Don't use my phone since I got it!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Video conferences are stable, good audio and video quality even with +30 people. Sharing screen is easy and fast.

What is your favorite aspect of this product?

Our standard for internal communication!

What do you dislike most about this product?

A whiteboard is needed

What recommendations would you give to someone considering this product?

Forget about Skype or the scrappy Zoom and go for a full integrated Microsoft option

Pros

  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements
  • Security Protects

Alok K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

MicrosoftTeams: A helpful tool for web chat.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams permits the user to host and join online video meetings from any place. There is someone of kind elements like document sharing link that can be used to trade and share records across colleagues. Its essential interface simplifies it for users to join. It is additionally conceivable to make a meeting ID and password, which aids the booking of meetings inside explicit periods. The meetings can likewise be recorded by the host for future references.

What is your favorite aspect of this product?

Managing meetings and applications in teams are rudimentary. Microsoft Teams is a major move forward from Skype, and there is literally nothing you can not achieve in groups with respect to your institution's requirements to impart collectively. Microsoft Teams is most certainly a competitor to be the best joint effort application available. It likewise coordinates and interfaces with the greater part of the applications an institution uses. We can direct calls and meet visit effectively in the actual application. Can even use it to make words, powerpoints, and dominate for everybody to alter. Incredible to use it for project

What do you dislike most about this product?

We share records and other Task posts and are constantly worried about somebody incidentally erasing something and how we'd have the option to recuperate or Go Back. Not certain, yet it may very well be my obliviousness. Another irritating thing is anybody can quiet everybody, bringing about a befuddling wreck when more than one individual attempts to talk. A various leveled way to deal with the issue would bode well.

What recommendations would you give to someone considering this product?

Microsoft Teams is by and large a decent chat program. It's appropriate to have little meetings and visits, particularly inside your Institution or organization. I truly like the planning capacities and that it is so natural to welcome somebody. Nonetheless, we used it for classes. It functions admirably for educating, examining, studying, meetings, research purposes.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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