Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Dimitri K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team ideals for middle and big Enterprise Companies

What is your favorite aspect of this product?

Very Convertible Work with IT teams, read documents, chats. etc..

What do you dislike most about this product?

use more ram of OS

What recommendations would you give to someone considering this product?

today this is best product to work with your team in business

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Andreas B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A good all round tool for team collaboration

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

All round tool. Not just video or audio but also messaging aswell.

What is your favorite aspect of this product?

Messenger as its similar to Slack

What do you dislike most about this product?

Quality of the video conferencing is the reason we stopped using it.

What recommendations would you give to someone considering this product?

It's good for a bunch of features but if you have large numbers of employees in video calls then maybe Zoom is better

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Commodity Features

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft teams are an easy communication solution

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ms team is one of the simplest applications I even have used. I prefer numerous things here like., Here we do conferences with the total potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and lots more. Here we will simply record our meeting which may be accessible by every team member conjointly we can easily transfer the list of attendees, conjointly here only we can Assign works to our co-workers which can be submitted in any kind like video, audio, pdf, ppt, doc, and all types of file formats so we don’t would like another application to assign works to our workers. It contains all, we want in one place.

What is your favorite aspect of this product?

Microsoft groups are the best virtual meetup platform for day-after-day interactions with teammates, organizations, conjointly the skilled network. It’s accessible and has an expanded network. You need to require a web connection and simply connect with anyone via teams. It’s the proper audio and video options. The most effective factor is its simple use and wide acceptance by all the workers with no challenges. We are not solely able to communicate it as our official communication however also use it for our internal and external meetings.

What do you dislike most about this product?

An improvement chance is its chat retention limitation. Currently, discussion groups that are let’s say 3-4 months previous (and not continued) get auto-deleted (We are unable to trace such chats). It gets a bit complicated at the start to know the platform, however, it steps by step feels straightforward as your surf across the software. The chat tab could be a little confusing once everybody actively types.

What recommendations would you give to someone considering this product?

It is super straightforward how each user control is based principally on administration type. Hence, you would possibly not have total control over using Microsoft teams. You’d have a support team out there 24/7 to assist you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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