Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Beaton M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Teams for conferencing

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams allows for hosting of more people per package and for longer compared to other products

What is your favorite aspect of this product?

It allows for chat to be integraed easily into the meeting

What do you dislike most about this product?

Its a bit difficult to use and not a lot of people are familiar with it

What recommendations would you give to someone considering this product?

You can use the trial version which gives reasonable options while figuring out your needs

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Reliable

Sara N.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Software for chat purposes used in organizations.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Easy to use daily enterprise communication software, Microsoft groups has genuinely modified however I see the home office as a whole. It created me productive whereas performing from home as a result of it conjointly lets me be myself, this freedom is all concerning how I will categorical what I’m thinking and intending to say, with the utilization of emojis, GIFs, reactions, and etecetera. Excluding that, it can integrate with alternative enterprises groups and third party tools, increasing the use and advantages from using the software.

What is your favorite aspect of this product?

The most important and also the best thing concerning teams is that it’s super simple to use and that we have all the choices right from chatting, schedule meeting and also we will call any time to anyone inside the team and might have massive meetings. Not found any limitations as compared to different communication tools available. And that we can schedule the meeting directly from teem and in addition as we can participate directly from that we don’t ought to open emails for the same.

What do you dislike most about this product?

I’m not too fond of such a lot of aspects of Microsoft Teams it’ exhausting even to understand where to start. The integrations with existing Microsoft apps are unwieldy and pointless; you’re much better off simply opening one in all those applications and viewing the file or doing whatever you were doing there. Photos sent via chat seldom open the first time you try

What recommendations would you give to someone considering this product?

I am finding MS Teams as a completely cooperative and useful tool for my business-related meetings, wherever we share our business documents, we can chat, we can talk; additionally, video conferencing is a nice feature.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Tabitha C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Communication streamlined

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is easy to use and shines in the massive array of features it offers. It also offers advanced features like hold music, VOIP number, automated attendant. The quality of speech and video it offers is top-notch. It also supports all types of file formats enabling us to send documents easily across our organization. It is affordability fits our budget well and we also love how user-frinedly the tool is. It seamlessly integrates with other applications with great collaboration tools. Also it allows us to host a lrge number of participants in virtual meetings which is an exceptional feature that is attractive.

What is your favorite aspect of this product?

My favorite and easy tool is having to record all our meetings and saving them for later use. It helps to get clear concepts and view them later. The user interface is user-friendly and intuitive. It delivers a world-class quality of sound and videos. No bugs or lags is experienced even on mobile application. We can also host virtual meetings of even up to 100 participants.Also the chat tool enables us to communicate well before and after meetings which keep us engaged at all times. The live captions help us to follow up meetings in real-time which a big plus to us.We can communicate much faster tha emails and improve employee productivity.

What do you dislike most about this product?

One of the disadvantages of using the application is that in some of our PCs it consums a lot of RAM.

What recommendations would you give to someone considering this product?

It is a great video conference tool for business to improve their communication. It is well suited for meetings calls, webinars file sharing, discussions. It is not suited for organizations that lack a strong internet connection. Its ease of use and reliability makes it an exceptional tool.

Pros

  • Unique Features
  • Efficient Service
  • Respectful
  • Security Protects

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