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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

sarah c.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use and setup

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Good integration with other Microsoft products

What is your favorite aspect of this product?

Whiteboard capabilities

What do you dislike most about this product?

Sometimes freezes or shuts down

What recommendations would you give to someone considering this product?

Easy to setup and to learn

Pros

Reliable
Performance Enhancing
Security Protects
Helps Innovate

Rafiew I.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

allows us to remotely view emails and documents

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

When considering using Cloud-based systems such as Microsoft 365, there are always concerns about the security of data stored remotely. Several enterprise-grade security measures are included in Microsoft 365. It offers features to address all of the most pressing security concerns.

What is your favorite aspect of this product?

Absent or mobile workers can stay up with existing or evolving workflows by reading and responding to email messages or obtaining documents saved in Microsoft 365, for example. Because Microsoft 365 is hosted in the cloud, it allows users to share, collaborate on, and update files from a variety of locations. This is ideal for companies that want their staff to be able to work from home. The advantage is that the Microsoft tech team will walk consumers through all they need to know, from basic setup to troubleshooting. Their IT team handles all of the "hard lifting,"

What do you dislike most about this product?

Because Microsoft 365 is an internet-based system, users who do not have access to the internet or who encounter frequent downtime may struggle with it. Microsoft has included a desktop version to meet this scenario, allowing users to work offline for a period of time before uploading and synchronizing their data once they arrive in an area with better internet service. Many people are understandably concerned about the security implications of storing their work in the Cloud. When new software is introduced, business owners are often ecstatic about the features, only to realize that their desktops or laptops are incompatible.

What recommendations would you give to someone considering this product?

Simply switching to Microsoft 365 could lower your overall monthly or annual spending on third-party software and services. For many years, Microsoft has been the leading creator of easy-to-use software and integrated solutions for homes, businesses, and education. Microsoft offers a variety of options for different types of users. Users, students, and businesses can choose a plan that meets their present needs, then upgrade later to incorporate additional features by requesting a different plan.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sanket M.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great Product and Features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration with MS Office 365 suite and the overall ease of use

What is your favorite aspect of this product?

Excellent 3rd party integration capabilities.

What do you dislike most about this product?

It gets too slow and uses too much resources

What recommendations would you give to someone considering this product?

Consider scalability and long term gains

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

sarah c.

Easy to use and setup

Likeliness to Recommend

Pros

Rafiew I.

allows us to remotely view emails and documents

Likeliness to Recommend

Pros

Sanket M.

Great Product and Features

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

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TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization