Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Orlando U.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use, but need more training

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It is an already integrated app to my 365 enviroment, I also uses zoom and google meet, but Teams can give my time a virtual office to share and be more productives

What is your favorite aspect of this product?

easy to use for video and audio calling

What do you dislike most about this product?

there is more potential we can get from this product but there is no easy way to find training

What recommendations would you give to someone considering this product?

ask for training to your vendor to get the maximun capabioitie this software can provide

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Cons

  • Vendor Friendly Policies

Regina-Onica Y.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best team collaborative tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Office 365 has a chat-based workspace called Microsoft Teams. It connects individuals, discussions, and material as well as the technologies teams require to work more productively simultaneously. Microsoft Teams is used by our creative department to coordinate daily tasks, communicate, and hold group sessions.

What is your favorite aspect of this product?

I enjoy how we can accomplish a lot of tasks by leaving the same application; it's a great location to organize anything from regular meetings with the group to availing use of forums, question areas, maintain control, and so much more. It nearly never fails and doesn't use up a lot of resources on your computer.

What do you dislike most about this product?

The letters come out quite lazily and Microsoft Team's pace makes it difficult to converse with my coworkers. Additionally, Microsoft machines have an extremely sluggish file transfer rate. Both the Gifs option and the lack of a search feature in the menu bar are problems with laptops.

What recommendations would you give to someone considering this product?

You can upload documents to Teams so that a coworker may see it immediately without having to contact them. Microsoft Teams makes it possible for us to exchange any type of content and makes it simple to set up channels in which we can submit our documents so that any new team members can quickly locate papers.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Roman S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Definite use for regular meetings

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

We may organize massive staff meetings in which everyone can participate or conduct brief training classes via screen sharing. Our squad's ability to communicate with one another has been greatly aided by Microsoft Teams. The most popular feature is chatting, which enables us to quickly learn using the screen sharing feature in addition to sending brief comments that don't clutter our mailbox.

What is your favorite aspect of this product?

The ideal solution is to share a portion of the screen, and generally speaking, this seldom results in a hang. Additionally, asking for management during the session is unusual. Sharing and maintaining track of papers are simple processes. The video's clarity and quality are both excellent. Numerous modifications are available, including such as tones or alter the live call's backdrop to a new scene.

What do you dislike most about this product?

Whilst using Teams for extended periods of time, the program might occasionally become stuck and messages can occasionally be interrupted. You can only write your own material on a certain amount of stickers. Additionally, sometimes it might be challenging to navigate.

What recommendations would you give to someone considering this product?

When the epidemic spread worldwide, we first used Microsoft Team. And now that we have used it fully, we can confidently advise anyone who wants to utilize it. You may transfer data between different software applications, and it integrates seamlessly with your other Microsoft products. When compared to other conferencing software, the audio quality is outstanding.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

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