Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Silvia C.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Online meetings are hassle free!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the best stage for professional communications. It has awesome elements like we can make bunches effectively, visit with people and the best thing is that we can distinguish the situation with everybody whether they are accessible in groups, incall, or introducing, or disconnected. we can likewise specify the status for the day which will show up in the gatherings and tell everyone individual before the message.

What is your favorite aspect of this product?

It takes care of different issues. I'd to involve the status for the afternoon. at the point when I go home for the day I can undoubtedly refer to the explanation before any senior call me for any work. I like animating emoticons which is very fascinating. essentially, I use it to stick some significant talk it saves a ton of time I don't have to look down or search for a particular competitor. Forthcoming occasions are likewise set apart on the calendar.

What do you dislike most about this product?

It is a decent stage however another client might carve out an opportunity to understand. One more disadvantage of this application is that we don't have a reviving choice. This application is really great for workstations/PCs yet when we use it on the portable it is very confounding. we can't erase the talk. we can lead the call for just a short time after that it terminates the call and we need to make another gathering for the call which is very tedious.

What recommendations would you give to someone considering this product?

Microsoft Teams is great for group correspondence and sharing schedules and data. Meeting taping and recording are two of my specific top choices. This is great for going through talks and screens once more. I wish all audience members, in addition to the host, could get a meeting film.

Pros

  • Trustworthy
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Binay A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Tool without we can't imagine our work place

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is one of it's kind. it provide so seamless interaction with team members with clear audio and video.

What is your favorite aspect of this product?

Adding multiple people in the group chat, doing session recording, screen share and creating group to chat with team members.

What do you dislike most about this product?

It started hanging recently and also app started crashing intermittently. This need to be resolved.

What recommendations would you give to someone considering this product?

Just fix the crash.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

Relishiya T.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Teams for best video conferencing experience

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is an enterprise level communication management tool easy to integrate and work with many applications! Good quality of audio and video conferencing! Secure data and file storage and retrieval. having a good storage capacity! All functionalities are integrated in a single video conferencing application which enables an enterprise to survive with a single application for multiple purposes

What is your favorite aspect of this product?

Having a secure and good quality of video conferencing! Able to do instant messaging and facilities to enable raise hand options, mute and videos on and off functions during video conferencing!! Can easily access the peer’s screen if required!! It also works as a directory of employees within a single organization

What do you dislike most about this product?

Almost all the functionalities in teams are secure and good enough to handle multiple functions! Sometimes the web application consumes more time to load and work compared to desktop applications

What recommendations would you give to someone considering this product?

I would recommend microsoft teams for an organization who maintains necessary security and authenticity within the organization, employees and also for data storage and sharing! Best tool for remote work and communication! This application made everything simple and easy when it comes to work from home and communicate

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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