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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3034 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Enables Productivity
Fair
Reliable

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

VIDYASAGARREDDY K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to connect with team members and Calendar

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is providing good quality of business calling and Synchronization of meeting schedules is good

What is your favorite aspect of this product?

Screen sharing and We can connect with external users of business

What do you dislike most about this product?

till now i didn't observe any disadvantages

What recommendations would you give to someone considering this product?

Best business application when compare to other applications and Best price and finally companies looking for better security on data MS.teams support best security in the market

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ryan H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Teleconferencing is great but the UI is unnatural.

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

It tries to do everything. In addition to teleconferencing, it basically has a built-in OneDrive, overly complicated message / chat UI.

What is your favorite aspect of this product?

The teleconferencing is great. The screen / audio quality are very good in meetings. Sharing screens works well.

What do you dislike most about this product?

The team messages are like thread-based but individual chats can be created and then it gets confusing because the file storage for an individual chat within a team is not the same as the team-level storage...or something like that. It was confusing. I used to use it every day and it made me do way to many clicks. What differentiates it is its awkwardness. I would love if it were just teleconferencing and simple chat and a more intuitive file-sharing.

What recommendations would you give to someone considering this product?

Don't use it. Your organization probably already has their own established interfaces and workflows for sharing files on the cloud and working on them. It is better to get separate apps / services that are good at one or two things because that will make your workflow more efficient. For example, Zoom for teleconferencing, Slack for chat and quick file-sharing, and Google Drive, Docs, Slides, etc. are great for sharing documents and collaborating on them remotely. When all of this functionality is combined in one app, it feels clunky; the UI is awkward. You could spend all day organizing the teams and chats with links and integrations.

Pros

Unique Features
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Performance Enhancing
Less Efficient Service
Less Effective Service

Alex R.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Microsoft Teams, Fast and Collaborative!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team’s app enables us to collaborate with anyone by allowing us to bring everyone from anywhere to one place. It helps us to meet anytime with our clients and colleagues through video conferencing. It allows us to hold virtual meetings for up to 100 attendees and webinars with maximum participants. It helps us to meet in a more engaging and meaningful way with video conferencing.

What is your favorite aspect of this product?

Microsoft Teams have chat tools that also have all the apps within them. We can make video or audio calls and can also work on files without leaving the chats. We can also schedule a meeting and share the tasks with our clients with Microsoft Teams.

What do you dislike most about this product?

The biggest dislike of the Microsoft Team is that people are still confused about which tool to be used in which situation. Microsoft Teams need to educate their user about its features and tools. There is unnecessary storage consumption because everybody in the organization can create a team resulting in stuffing up of storage space.

What recommendations would you give to someone considering this product?

I would highly recommend Microsoft Teams as it combines video conferencing software with team collaboration tools.

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

VIDYASAGARREDDY K.

Easy to connect with team members and Calendar

Likeliness to Recommend

Pros

Ryan H.

Teleconferencing is great but the UI is unnatural.

Likeliness to Recommend

Pros

Cons

Alex R.

Microsoft Teams, Fast and Collaborative!

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

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TeamViewer Remote

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization