Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Swagatika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

MS Teams - Best Player for Conference calls !

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams is very user friendly and easy to use. It is very flexible platform as well for video conferencing on both desktop and mobile application. Also, it has best audio/video HD quality which helps in having flawless communication. Such benefits and features differentiate MS Team from other collaboration tools in current market.

What is your favorite aspect of this product?

MS Teams has everything which an organization asks for, it allows different teams working on various projects to collaborate and communicate seamlessly. Now-days it has helped a lot for all users who are working remotely, it allows everyone to be in touch via audio calls/ instant messages and many more medium. It has lot of additional features as well like screen sharing, scheduling calls / video conferencing, recordings a session. Recording a session during transition of knowledge helps team for future use. Overall best in business.

What do you dislike most about this product?

MS Teams works very slow on virtual machines; it hampers system performance where user loses its productivity sometimes and had to shut off the MS Teams and work which is really annoying.

What recommendations would you give to someone considering this product?

I would strongly recommend MS Teams for all users where there is a requirement to collaborate teams from different platform. It has best features and benefits which allows users work in better way.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Brett G.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent program for group work"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It stands out from competing programs thanks to its useful features and functions, user-friendliness, and straightforward interface, all of which facilitate effective internal and external communication.

What is your favorite aspect of this product?

The ability to make adjustments is MS Teams' strongest feature. MS Teams users may simply add graphics without pixelation, communicate with emojis/gifs/memes, and create checklists for group projects. I enjoy that I can give my group chats a unique name, and that alerts appear quietly in the screen's corner. Messages and meeting recordings may be searched for and retrieved with little effort using MS Teams.

What do you dislike most about this product?

Dislike that you can't clear your message log. I wish there was a way to archive old communications and access them when necessary without having to delete them completely. Also annoying is receiving instant message alerts after ending a video call. As soon as I leave the meeting, please silence any further texts. Attendees often send "thank you" messages at the end of seminars, but twenty individuals at once is excessive.

What recommendations would you give to someone considering this product?

I recommend the program because it's very easy to use and has a good graphical user interface. All of the other features that come with it are also a big plus.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Arup Kumar P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

All purpose video connectivity tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The hyperactive support team jumps into it in case any issue is faced by the client. For this same reason, we have relied on this software entirely without any backup software.

What is your favorite aspect of this product?

A call on one bridge can be kept on hold while I can join a different bridge and the preview that the camera provides before actually switching on the camera.

What do you dislike most about this product?

Though very rarely, we have encountered some operational glitches with MS teams, like the notification sound didn't work when someone messaged. This had been sorted out by their technical team real quick.

What recommendations would you give to someone considering this product?

Very reliable product with seamless integration of the entire Microsoft ecosystem applications.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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