Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Collaborative tool for communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams bring everything together in one spot, setting up a fully functional workspace for you and your team to work on projects relatively straightforwardly. If you are used to the Skype environment, managing your contacts, talking and calling, hosting and attending meetings, all from the same platform, is somewhat recognizable.

What is your favorite aspect of this product?

Microsoft Teams is used for internal chat and video conferencing sessions. Teams can also share their screens and use a whiteboard. Users can use the IT Support Chat function to contact us directly if they experience issues with our website. With this technology, we can swiftly control the user's screen to fix technical problems while delivering high-definition video.

What do you dislike most about this product?

The formatting is lost and frequently makes no sense without it when copying or pasting an Excel grid into an IM, which is the most basic requirement for integration. However, there are Word and Excel plug-ins that make it possible for teams to produce word and excel documents. Similar to when pasting from Word, formatting is typically kept, but you cannot fast go back to the standard layout.

What recommendations would you give to someone considering this product?

It is an easy-to-use application for conversations, document sharing, and project team communication. Access to necessary locations and communication channels can be freely given to team members, which helps to maintain information that needs to be known in those places. It is easy to use whenever and wherever you want because it is mobile, and cross-platform compatible, and communication is straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Abid S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Dec 2022

Good for Internal team conversation

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Document share is very fast and impressive.

What is your favorite aspect of this product?

Screen sharing

What do you dislike most about this product?

when some one reacts your massage. Notification looks like a massage is unread which bothers me.

What recommendations would you give to someone considering this product?

I really love the video conferring and file sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Genesis B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Collaborative tool for teams.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

To document the meeting, check agreements, and use it as a clarifying element in case of any doubt with our clients or suppliers, it is beneficial to record the sessions and be able to watch them afterward. We eventually switched to TEAMS, even though the business used another application to host online meetings.

What is your favorite aspect of this product?

The best feature of Microsoft Teams is how easy it is to access meetings. You can join my discussions using a desktop, mobile, or web client. For sessions without a need for video, we can begin an audio conference to consume less bandwidth. When sending files over individual or group chat, especially when they are too large to transmit via email, we usually use MS Teams. Over conversation, MS Teams provides file sharing.

What do you dislike most about this product?

Only the meeting's organizer or recorder can distribute the video to attendees who weren't there. The team may need to be asked for permission before content can be distributed. Even if you manage Office 365, you still need to complete this. The MT goes slowly. Conversations with the staff are challenging, and the emails arrive slowly.

What recommendations would you give to someone considering this product?

It is possible to build channels for each team, project, etc. Within the track, you can upload files, take notes during meetings, tag users in postings, and more. It's an excellent tool for collaboration. We appreciate that multiple users may edit the same document and see the changes as they happen. If you have issues, the crew is ready to assist you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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