Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Bipinkumar S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Good Product, works well

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The call feature and the integration with other Microsoft products is very good.

What is your favorite aspect of this product?

The ease of use, integration with third party apps like Jira, Pagerduty, etc is taken care very well.

What do you dislike most about this product?

Sometimes the connection should be very good in order to connect call. The screen write feature should be there while explaining thing in calls.

What recommendations would you give to someone considering this product?

A good product from Microsoft. You can definitely give it a try.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

A new way of conferencing in Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Our company over the years has been looking for communication tools as we present products and services based on consulting, which has led us to try different tools of this style, in which we prefer to stay with Microsoft Teams, has a lot of beneficial features to communicate between our agents and also maintain constant communication with our customers.

What is your favorite aspect of this product?

It is like having virtual offices where all our employees maintain communication and transmit their ideas constantly, increasing the productivity and quality of our work and keeping our clients up to date with all the advances in their projects. It is possible to add new people to the projects and give them certain access to modify files, which increases the possibility of providing new ideas and constantly improving.

What do you dislike most about this product?

Sometimes we have had some connectivity problems where there are many people in a group, the audio usually fails which is annoying and makes us lose a little time, reducing the quality of the meeting and making the experience feel improvable in many ways, however, there is little to say about the errors of the tool because in general it behaves excellently and provides great results.

What recommendations would you give to someone considering this product?

Any type of company that needs audio and video services for constant communication between them can access the use of this platform, with a great set of features that make the conference experience much more usable, with a price quite adequate for its operation and a great customer service, Microsoft Teams is a fairly adaptable software that is responsible for increasing the quality of our services.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Clay L.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An excellent platform for online meetings

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It is impressive when a team can confidently communicate. Finally, Outlook for Business email accounts is compatible with the video messaging feature. Because you may maintain sections of the meeting on your desktop without interfering with other duties and because it will notify you when you get messages, a session can be quickly arranged. Teams will handle most of the work.

What is your favorite aspect of this product?

We cannot install the corporate remote access program on these personal computers, but we can use Microsoft Teams as a remote access alternative to Team View. This is a massive help for third-party employees with IT-related issues. It is an entirely integrated system that runs in a Microsoft-based environment. Most users find it simple to implement, and there is little administration overhead.

What do you dislike most about this product?

Since it's challenging to paste a small number of cells from Excel into Teams, we constantly encounter issues and are forced to give screenshots or attach complete sheets when necessary. Another "feature" that consumes time is "Action," which shows a rundown of all activity occurring across all tabs.

What recommendations would you give to someone considering this product?

We value the capacity to keep a remote team cohesive and conduct meeting with participants in various time zones, whether at home, at work, or on the road. The calendar of Outlook may be easily synced with sessions and scheduled. We can exchange documents so people can see them in real-time as we discuss a topic and screen share to improve collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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