Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Blinda C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An ideal online meeting platform.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

We consider it to be quite amazing when a team can communicate in confidence. Finally, Outlook for Business email accounts is compatible with the video messaging feature. Because you may maintain sections of the meeting on your desktop without interfering with other duties, and because it will notify you when you get messages, a meeting can be quickly arranged and teams will handle the majority of the work.

What is your favorite aspect of this product?

We are unable to install the corporate remote access program on these personal computers, but we can use Microsoft Teams as a remote access alternative to Team View. For third-party employees that are having IT-related issues, this is a huge help. It is an entirely integrated system that runs in a Microsoft-based environment. The majority of users find it simple to implement, and there is little administration overhead.

What do you dislike most about this product?

We frequently have issues since we find it difficult to quickly paste a limited set of cells from Excel into Teams, which forces us to send screenshots or attach complete sheets when necessary. Another "feature" that consumes time is "Activity," which shows a summary of all activity across all tabs and cannot be turned off.

What recommendations would you give to someone considering this product?

We value the capacity to keep a remote team cohesive and conduct meeting with participants who are located in various time zones, whether they are at home, at work, or on the road. The calendar of Outlook may be easily synced with sessions and scheduled. We can exchange documents so people can see them in real-time as we discuss a topic and screen share to improve collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alexa C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An excellent collaboration tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams bring everything together for you in one spot, making the process of setting up a fully functional workspace for you and your team to work on projects relatively straightforward. If you are used to the Skype environment, the concept of managing your contacts, talking and calling, hosting and attending meetings, all from the same platform, is therefore somewhat recognizable.

What is your favorite aspect of this product?

Microsoft Teams is used for internal chat and video conferencing sessions. Teams can also share their screens and use a whiteboard. Users can use the IT Support Chat function to get in touch with us directly if they experience issues with our website. With this technology, we can swiftly control the user's screen to fix technical issues while delivering high-definition video.

What do you dislike most about this product?

The most basic requirement for integration is flawed; when pasting or copying an Excel grid into an IM, the formatting is sometimes lost and frequently has no meaning without it. However, there are Word and Excel plug-ins that allow the creation of word and excel documents within teams. While formatting is typically kept when pasting from Word, you cannot immediately return to the normal setup to continue typing.

What recommendations would you give to someone considering this product?

It is an easy-to-use application for conversations, document sharing, and team communication on projects. Access to necessary locations and communication channels can be freely given to team members, which helps to maintain information that needs to be known in those places. It is easy to use whenever and wherever you want because it is a mobile device and cross-platform compatible, and communication is straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

dylan t.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use, lots of great features!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ability to screen share, file transfer/sharing

What is your favorite aspect of this product?

Screen sharing

What do you dislike most about this product?

not applicable

What recommendations would you give to someone considering this product?

Use screen sharing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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