Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Reliable

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

shubham s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Best tool to connect with teams during remote work

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Skype was formerly used by our business' IT department for all communication purposes. Because it seemed like every time I used it during a call or a meeting, myself and a few other team members would get disconnected more than once, Skype was not dependable in my opinion. This significantly disrupted our discussion, required team members to ask others to repeat themselves, and generally decreased employee enthusiasm in attending meetings. Microsoft teams has solved all the problems.

What is your favorite aspect of this product?

Microsoft Teams is used by our creative team to coordinate daily tasks, communicate, and hold team meetings. We can organise massive team meetings where everyone can participate or conduct brief training sessions via screen sharing. Since COVID, our staff has been entirely remote, thus having access to Microsoft Teams has been invaluable.

What do you dislike most about this product?

It can be challenging to hear each other at times because the sound quality isn't always what it should be.

What recommendations would you give to someone considering this product?

Microsoft Teams is a terrific resource if you require a collaboration platform for internal and external use. Additionally, if you want to work more closely with outside companies and partners. You may communicate quickly and effectively using the chat feature rather than sending emails. Additionally, voice calls and ad hoc meetings are fantastic tools for facilitating collaboration and communication.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

This tool just meets expectations.

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Suhani P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Amazing software for team coordination

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 and Office 365 suite of applications. The core capabilities in Microsoft Teams include business messaging, calling, video meetings and file sharing. Businesses of all sizes can use Teams.

What is your favorite aspect of this product?

Access control of other system Lot of options available for the organisers like Breakout rooms etc. It has a user friendly interface.

What do you dislike most about this product?

It uses lots of computational resources while running and thus, slows down the system sometimes. You cannot delete the message you sent on Microsoft Teams. This feature is really needed at times you send something in the wrong chat. The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened. It uses lots of computational resources while running and thus, slows down the system sometimes. It allows a few channels per team.The number of channels could be increased for better product

What recommendations would you give to someone considering this product?

Easy connection Clear picture and sound Screen sharing feature is awesome one to one and group call and recording Secure way for document sharing and accessing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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