What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
File Transfer
Audio Controls
Audio Conferencing Call in Bridge
Keyboard Mouse Control
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Amina V.
- Role: Operations
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great service, but need small improvement
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Makes company communication between departments easier regardless of location, time zone difference and field.
What is your favorite aspect of this product?
Additional features (Apps) inside the platform, such as planners, tasks, and Microsoft Office implementation.
What do you dislike most about this product?
Quality reduces during transfer and long loading duration.
What recommendations would you give to someone considering this product?
Use it if you have a big company, but learn more about features and structure before starting using.
Pros
- Helps Innovate
- Trustworthy
- Client's Interest First
- Continually Improving Product
Cons
- Commodity Features
- Wastes Time
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Diego P.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Great company but not reliable product
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Main difference is that is owned by Microsoft which is a company that I fully trust
What is your favorite aspect of this product?
When everything is properly setup it works amazing, is reliable and it has a smooth experience
What do you dislike most about this product?
I don't know the reasons but randomly for some users become a hell to use the product, plugins doesn't work, audio and video problems. In many occasions I had to jump to other solutions just to do the meeting properly because any of the people involved had issues with Microsoft Teams
What recommendations would you give to someone considering this product?
If is for internal purposes only I think is a very good product once everything is setup correctly for the people who is going to use it
Pros
- Caring
- Efficient Service
- Client Friendly Policies
- Transparent
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Yurie Katri P.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2023
A versatile tool that works anywhere
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Enjoy robust calls from all devices, including phones, computers and tablets, easily programmed. In addition, We could have a regular conversation regardless of the medium. Send invitations to individuals inside and outside the organization with the speed of email, and help recipients respond efficiently. The fact that it is automatically recorded in the calendar is also beneficial.
What is your favorite aspect of this product?
Used as an internal tool to communicate and collaborate. Excellent for collaborating and working with Office. During a meeting, it is convenient to share and edit Office files. There are many web conferencing tools available. However, most internal meetings are conducted in Teams. Managing web conferencing was difficult, especially in the early days of the Crown crisis, but being able to calendar the schedule in Teams was beneficial. Teams are an excellent tool because they can be used right out of the box.
What do you dislike most about this product?
I think the specs of our PC are not very good, but I think that 8 GB of memory is essential, although I feel that it is improving little by little.
What recommendations would you give to someone considering this product?
We have been using it as a convenient tool for internal communication. The IP phone function is also installed separately. It is used as an internal extension. It is also used to communicate with the outside world, so it is used as a replacement for the fixed-line phone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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